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CHANTAL LACELLE QUINTINHO
Bilingual Customer Service
Sault Ste Marie,Ontario
Work Preference
Summary
Dependable bilingual administrative professional with a strong foundation in client-focused services. Experienced in managing diverse administrative tasks, improving operational efficiency, and enhancing client satisfaction.
Overview
37
37
years of professional experience
Work History
Customer Care Associate
Medigas
11.2024 - 08.2025
- Managed multiple calls, emails, and in-person services.
- Delivering client focused services to improve quality of life
- Provide home oxygen and respiratory services(Assisted patients with CPAP equipment for effective respiratory support.)
- Assisted clients in transitioning from hospital to home for improved care continuity.
- Processed billing for clients' prescriptions, facilitating timely payments to benefit plan companies. the benefit plan companies for the clients' prescriptions
- Managed data entry and record-keeping tasks, ensuring accuracy in JDE system.
Rehabilitation Behavioural Support
Spark Rehabilitation Services
06.2023 - 08.2024
- Assisted health care professionals in providing patient care. under the direction of Regulated Health Care Professionals (RHCP) (e.g., Speech Language Pathologist, Occupational Therapist, Physiotherapist, Social Worker, Psychiatrist, etc.)
- Delivers goals of the RHCPs within natural contexts (home, school, work, community)
- Focused on reducing impairment impact, promoting independence, and enhancing well-being
- Guided and trained parents/caregivers/schools through mentoring and modeling techniques
- Supported personal and domestic daily living activities, integrated leisure/school/work, and provided coaching, mentoring, and training
Administrative Assistant
Spark Rehabilitation Services
07.2022 - 06.2023
- Oversaw day-to-day office operations, ensuring smooth administrative processes.
- Supported staff and management by handling correspondence, preparing documents, and scheduling meetings.
- Managed communication channels, facilitating effective exchanges through phone calls and emails.
- Maintained filing systems and ensured the proper retention, protection, and disposal of records.
- Reviewed and updated office policies to reflect changing needs.
- Processed invoices for client services
- Coordinated with building management for office maintenance and repairs.
- Direct billing benefit companies for the clients' prescribed treatment
Bilingual Customer Service Representative
Abet Laminati Corporation
03.2020 - 07.2022
- Provided customer service in French and English to assist clients effectively.
- Handled multiple customer calls and emails, providing prompt assistance and resolution.
- Strong conflict resolution, negotiation, and objection handling skills
- Comply with all department quality standards, and company policies and procedure
- Collected payments and invoiced orders to maintain accurate accounts receivable.
- Utilized SAP and QuickBooks systems for efficient financial management and reporting.
- Coordinate with building management for office maintenance and repairs.
Support Worker
Community Living Algoma
05.1988 - 12.2019
- Provided personal care based on individual needs
- Administer, record, and sign for treatment as per organization policies
- Fostered positive relationships among support team, families, contractors, students, advocates, and community
- Maintained confidentiality and integrity of individuals' well-being
Co-Owner & Administrator
Quintinho’s Carpentry
06.2003 - 12.2019
- Designs plan layout as requested by customer, utilizing blueprints and sketches
- Successfully managed the order process and fabrication of custom kitchens
- Processed quotes and invoices with meticulous attention to detail, ensuring accuracy and timely delivery
- Conducted sales calls to schedule measures, follow up on sales, and coordinate installations, enhancing customer engagement
- Provided potential and existing customers with the highest level of service
- Posted job openings on various platforms to attract qualified candidates. and handle the hiring of employees
- Processed payroll for employees to ensure accurate and timely compensation. and office administrative duties
Education
Diplomats - Social Service Worker
Sault College of Applied Arts And Technology
Sault Ste. Marie01-2004
Diplomats - Developmental Service Worker
Sault College of Applied Arts And Technology
Sault Ste. Marie04-1988
Skills
- Customer service processes
- Bilingual communication
- Empathetic customer support
- Conflict resolution
- Financial task management
- Administrative support
- Microsoft 365 expertise
- Adaptable multitasking
- Fast-paced prioritization
- Confidential information management
- Ability to work independently and as part of a team
- Dedicated team player
Timeline
Customer Care Associate
Medigas
11.2024 - 08.2025
Rehabilitation Behavioural Support
Spark Rehabilitation Services
06.2023 - 08.2024
Administrative Assistant
Spark Rehabilitation Services
07.2022 - 06.2023
Bilingual Customer Service Representative
Abet Laminati Corporation
03.2020 - 07.2022
Co-Owner & Administrator
Quintinho’s Carpentry
06.2003 - 12.2019
Support Worker
Community Living Algoma
05.1988 - 12.2019
Diplomats - Social Service Worker
Sault College of Applied Arts And Technology
Diplomats - Developmental Service Worker
Sault College of Applied Arts And Technology