Chantal Gauthier
Summary
Dedicated professional with a strong background in social services and leadership roles. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Committed to supporting marginalized individuals and families, I aim to utilize my empathetic approach, effective communication skills, and commitment to professionalism to make a positive impact as an Ontario Works Agent.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Communications Coordinator
Women's Sexual Assault Centre of Renfrew County
Pembroke, ON
03.2024 - Current
- Answer crisis calls, providing immediate emotional support, resources, and referrals to individuals in distress.
- Provide reception and drop-in peer support
- Assist in coordinating center programs and managing volunteers and staff for projects
- Research, create, and distribute community resources and information about sexual violence
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Implement special projects and events such as "We Stand With Survivors." Coordinate preparation and distribution of center's newsletter
- Manage office operations, including facility, security, and office equipment
- Prepare reports and statistical information for internal and external use
- Organize and participate in community events and information fairs raising awareness of sexual violence.
Client Services Supervisor
The Grind Pembroke
Pembroke, ON
04.2023 - 03.2024
- Provided overall supervision and direction to the Client Services Office, overseeing programs and services
- Led a dedicated team in meeting clients' diverse needs, maintaining strong communication channels with health and social services
- Partnered with local organizations to expand access to social and community services.
- Managed social media engagement and fundraising initiatives
- Supervised and mentored students from diverse educational institutions and programs.
Production Manager and Retail Sales Manager
Value Village
Pembroke, ON
03.2008 - 08.2021
- Advanced from team member to supervisor, ultimately managing production and retail operations.
- As Production Manager, ensured store performance met financial targets by overseeing daily operations, quality control, and merchandise management.
- Coordinated recruitment, selection, onboarding, and training of employees, fostering a productive and motivated team.
- Consistently met and surpassed sales targets while upholding a commitment to exceptional customer service.
- Implemented safety practices and maintained a secure work environment, ensuring compliance with health and safety regulations.
- Managed team of 25+ staff members.
Education
Social Service Worker -
Algonquin College
Pembroke, ON04.2023
Personal Support Worker -
Algonquin College
Pembroke, ON04.2007
Skills
- Highly self-directed and organized
- Proficient in time management and multitasking
- Strong capacity for project management and team leadership
- Effective problem-solving skills
- Collaborative and able to work in a team-oriented environment
- Professionalism
- Excellent interpersonal skills
- Written and verbal communication
- Empathetic listener
Volunteer Experience
- Leading Conversational English classes (Pembroke Library), 2023
- Victim Services Renfrew County, 2023
- CPAN Smile Cookie campaign and other fundraisers, 2022
Certification
- First Aid/CPR/AED/Naloxone training
- Occupational Health and Safety Act training
- WHMIS
- Nonviolent Crisis Intervention training
- Food Handler Certificate
- The Study of Gerontology, CPD Accreditation
Timeline
Communications Coordinator
Women's Sexual Assault Centre of Renfrew County
03.2024 - Current
Client Services Supervisor
The Grind Pembroke
04.2023 - 03.2024
Production Manager and Retail Sales Manager
Value Village
03.2008 - 08.2021
Social Service Worker -
Algonquin College
Personal Support Worker -
Algonquin College