Chantal Desroches
Toronto,ON
Summary
Dedicated District Manager focused on building strong teams and driving exceptional results. Skilled in sales forecasting, team development, and brand management, with a passion for mentoring future leaders and ensuring outstanding customer experiences. Proven experience leading multi-unit, multi-region teams across Canada, delivering $15M+ in annual sales.
Overview
22
22
years of professional experience
Work History
ALDO GROUP
Toronto, ON
11.2019 - Current
- Experience overseeing multiple markets across Canada, including Ontario (GTA), Manitoba, Saskatchewan, and Alberta, managing a total annual sales volume exceeding $15 million
- • Currently trending to 100.20% to budget and 105.10% YOY for Spring/Summer 2025 (as of July), positioning the district within the top 3 across North America for sales performance
• Ranked #1 in North America for Fall/Winter 2024 sales performance, delivering 101.68% to budget and 104.84% YOY
• Achieved the highest sales percentage in North America in 2023, finishing at 106.03% to budget and 110.98% YOY
• Spearheaded a multi-department Stampede sales strategy across Calgary stores, collaborating with Marketing, Visual Merchandising, Buying and Allocations to deliver custom product assortments and seasonal visual setups; early results show 20% YOY lift in boot sales - Proven track record of strong leadership, achieving a VOA satisfaction score of 8.4 vs. an 8.0 objective—#1 across Canada in 2024
- Strong focus on training and development, leading five internal promotions to store manager roles in the last year
- Passionate about shaping future leaders, as demonstrated by my role mentoring store managers through the Aldo Leadership Program and leading the revamp of the Store Manager Training Program
- Maintain strong operational standards, with shrink results consistently below target (2024: 0.45% vs. 0.91% objective; 2023: 0.62% vs. 0.96%; 2022: 0.65% vs. 0.98%)
- Confident in technology and process improvements; successfully piloted the transition from Workday payroll to SuccessFactors
STORE MANAGER
ALDO GROUP
Toronto, ON
01.2014 - 11.2019
- Responsible for managing one of the top grossing stores in Ontario under the Call It Spring banner
- Raised store conversion by 9% vs previous year and 5% higher than company standard through customer service workshops and follow up
- Consistently able to recruit new management talent for high volume locations within district
- Implemented succession planning by training and developing numerous associates into leadership positions
- Able to maintain top tier visual merchandising standards by implementing thorough training for new and existing team members
STORE MANAGER
COSTA BLANCA
01.2010 - 01.2014
- Top-ranked store manager with a history of turning around poor-performing stores
- Propelled all managed locations into top 3 sales rankings, district-wide
- Successfully implemented loss prevention techniques that significantly reduced shrink in all managed locations
- Proficiently audited the loss prevention practices and accounting errors for stores within sales district and held stores accountable to District Manager
- Personally trained and promoted multiple employees from sales associate, to keyholder, to assistant manager
- Regularly made merchant decisions to ensure visual merchandising reflects the market, resulting in an increase in productivity and positive feedback from executive chain
KEYHOLDER
THE ADDED TOUCH
01.2009 - 01.2011
KEYHOLDER
GROUPE DYNAMITE
01.2004 - 01.2009
Education
BACHELOR OF ARTS - Criminal Justice, Psychology
RYERSON UNIVERSITY
Toronto, ON01.2010
Skills
- Sales forecasting
- Networking & recruiting
- Team building and motivation
- Issue and conflict resolution
- Brand management
- Training & Development
- Office 365 products
- Google Workspace products
Websites
Timeline
ALDO GROUP
11.2019 - Current
STORE MANAGER
ALDO GROUP
01.2014 - 11.2019
STORE MANAGER
COSTA BLANCA
01.2010 - 01.2014
KEYHOLDER
THE ADDED TOUCH
01.2009 - 01.2011
KEYHOLDER
GROUPE DYNAMITE
01.2004 - 01.2009
BACHELOR OF ARTS - Criminal Justice, Psychology
RYERSON UNIVERSITY
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