Chantal Day
Clarksville,Maryland
Summary
Results-driven professional with over 15 years of experience in sales, customer service, and business management. Proven ability to build client relationships, implement effective solutions, and deliver outstanding results. Bilingual in French and English, with a proactive approach to meeting and exceeding organizational goals.
Overview
17
17
years of professional experience
Work History
Collection Agent
Altus Receivable Management
07.2024 - Current
- Engage with customers via phone, email, and letters to address outstanding balances
- Establish payment plans and manage account updates to ensure timely payments
- Resolve disputes in collaboration with internal teams to maintain client satisfaction
- Monitor accounts and recommend credit adjustments for late-paying customers
- Promoted positive relationships with clients through professional, respectful, and courteous interactions during collection efforts.
- Reduced delinquency rates by proactively identifying high-risk accounts and addressing potential issues before escalation.
- Managed approximately 40 incoming calls, emails per day from customers.
Owner
Atelier Rosemont Locksmith
11.2022 - 04.2024
- Managed customer inquiries, complaints, and service calls with professionalism
- Coordinated service schedules, invoicing, and inventory management
- Provided specialized services, including key duplication and master key system development
- Maintained vendor relationships to ensure adequate stock levels and timely supply
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Owner
Institut Best
03.2018 - 12.2023
- Oversaw the delivery of high-quality educational programs
- Recruited and assessed students, assisting with financial aid applications
- Built relationships with school boards and organized community seminars
- Monitored student performance and scheduled exams
- Developed tailored curricula to address diverse student needs
Recruiter
Multicultural Academy Canada
06.2013 - 02.2018
- Guided prospective clients toward appropriate vocational programs
- Managed promotional efforts through social media and partnerships with local organizations
- Handled client billing and administrative tasks efficiently
- Collaborated with program directors to enhance course offerings
- Coordinated schedules to arrange management interviews with applicants.
Sales Representative
L’Institut Linguistique
10.2010 - 05.2013
- Consulted clients on language-learning objectives and tailored packages
- Collaborated with businesses to create customized training programs
- Negotiated contracts and provided post-sale client support
- Enhanced client satisfaction by offering ongoing assistance and resources
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Associate
Dormez-Vous / Sleep Country
08.2007 - 11.2009
- Delivered exceptional in-store experiences by identifying customer needs and recommending products
- Built customer trust through demonstrations and post-sale support
- Overcame objections with persuasive techniques to secure sales
- Achieved top sales performance through consistent dedication to customer care
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Diploma in Vocational Studies - Sales Representation
CFP La Prairie
12.2023
Attestation of College Studies - Residential and Commercial Real Estate Broker
Quebec Real Estate College
06.2021
Skills
- Bilingual communication (French and English)
- Strong organizational and time management skills
- Detail-oriented
- Problem-solving expertise
- Proficient with CRM tools (Servicentre, High Radius)
- Adaptable team player
- Leadership experience
- Experienced in customer relations
- Goal oriented
- Client acquisition
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Collection Agent
Altus Receivable Management
07.2024 - Current
Owner
Atelier Rosemont Locksmith
11.2022 - 04.2024
Owner
Institut Best
03.2018 - 12.2023
Recruiter
Multicultural Academy Canada
06.2013 - 02.2018
Sales Representative
L’Institut Linguistique
10.2010 - 05.2013
Sales Associate
Dormez-Vous / Sleep Country
08.2007 - 11.2009
Attestation of College Studies - Residential and Commercial Real Estate Broker
Quebec Real Estate College
Diploma in Vocational Studies - Sales Representation
CFP La Prairie
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