Chantal Chiles
Fresno
Summary
Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. ServSafe Certified.
Overview
20
20
years of professional experience
Work History
Barback
Boots in the park
Fresno
08.2021 - Current
- Prepared and stocked bar stations for efficient service during high-volume events.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Managed inventory by restocking supplies and organizing storage areas effectively.
- Organized and filled refrigerating units with wines and bottled beer to maintain proper inventory levels. with wines or bottled beer and replaced empty beer kegs.
- Consistently checked inventory levels and communicated needs to management team.
- Collaborated with staff to create a welcoming atmosphere for guests at events.
- Successfully managed multiple tasks simultaneously while providing quality service.
Service Bartender
Yosemite Falls Cafe
Fresno
12.2018 - 03.2019
- Prepared and served beverages to customers efficiently.
- Engaged customers with friendly conversation and service.
- Checked identification of customers when serving alcoholic beverages.
- Resolved customer complaints with professionalism and care.
- Trained new bartenders on service protocols and beverage preparation.
- Maintained cleanliness of bar area and equipment regularly.
- Managed inventory of liquor and supplies to ensure availability.
- Developed knowledge of beer, wine, spirits, liqueurs, mixed drinks, non-alcoholic drinks.
- Provided helpful suggestions for food and drink pairings to customers.
Bartender
World Sports Cafe
Fresno
12.2010 - 07.2014
- Engaged with customers to create a welcoming atmosphere and provide excellent service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Implemented creative drink specials to enhance customer experience and satisfaction.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained new bartenders on recipes, techniques, and customer service standards.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
Bottle Server
Cloud
Charlotte
11.2006 - 12.2010
- Provided exceptional customer service to enhance guest experiences at upscale venue.
- Managed beverage orders efficiently during peak service hours.
- Ensured compliance with local liquor laws regarding serving alcoholic beverages responsibly.
- Ensured compliance with health and safety regulations in service operations.
- Maintained cleanliness and organization of bar and serving areas.
- Maintained cleanliness of work area by wiping down glassware and washing utensils.
- Restocked bar supplies, including ice and garnishes, during shift changes. such as ice, garnishes, napkins, straws during shift changes.
- Removed empty bottles and glasses from tables after each course was served.
- Assisted in seating guests and ensured guests were comfortable throughout their meal.
Education
Certificate - Bartender Certification
ABC
Fresno, California 08.2017 - 08.2017
Skills
- Drink service
- Glassware maintenance
- Inventory management
Timeline
Barback
Boots in the park
08.2021 - Current
Service Bartender
Yosemite Falls Cafe
12.2018 - 03.2019
Certificate - Bartender Certification
ABC
08.2017 - 08.2017
Bartender
World Sports Cafe
12.2010 - 07.2014
Bottle Server
Cloud
11.2006 - 12.2010