Chantal Calvert

• Evaluate documentary evidence of Citizenship. Verify and authenticate client information.
• Data enter all personal information in Iris.
• Scan in all documents received. Crop pictures and signatures. Verify guarantor information.
• Take payment for fees corresponding with application received and enter a journal in Iris for payment.
• Apply knowledge of relevant policies and procedures regarding government services.
• Entitle applications or contact applicant for more information. In cases of children with legal court documents, read through and assess if all security measures are covered or if more documents are needed.
• Proceed with security checks. May need to contact IRCC. Run queries and make sure there are no risk assessments.
• If there are risk assessments, documentation needs to be recorded to pass on to IRCC. Prepare security email. Prepare files for Production.
• Also trained in System administration where we pull reports and proceed with quality assurance needed on files that were signaled as having errors from these reports.
• Ability to change servers to accommodate workload management across Canada.
• Learned new platform, GCMS, which also involves new processing codes from IRCC to follow policies and procedures when processing.
• Apply knowledge of relevant policies and procedures regarding government services.
• Ability to learn quickly and adapt to new situations.

- when On Call for Emergency needed passport I am required to not just process the passport application but also required to learn the process for producing the passport at the print center which I have done several times.

- this also uses different platform programs to be able to print the passport.

• Intake and processing of received mail, document all items in each envelope
• Verify and authenticate client information .
• Evaluate the DEC (documentary evidence citizenship)
• Data enter all personal information in Iris. Scan in all documents received.
• Developed and implemented comprehensive security policies and procedures to mitigate risks across multiple locations.
• Verify all documents and guarantor information.
• Take payment for fees corresponding with the application received and enter a journal in Iris for the payment.
• Entitle renewal applications and send to production. Prepare files for Production.
• Apply knowledge of relevant policies and procedures regarding government services.

• Self-motivated, with a strong sense of personal responsibility.
• Enter detailed information on clients' banking information in a new platform SPS (standard payment system).
• Be on the lookout for outstanding payments in these foreign accounts and contact proper region to have these payments released.
• Update all information that may not be accurate by either contacting client or sending out letters to rectify information.

• Verifying and authenticating client information in Pensions Workload Systems (PWS) or ITRDS.
• Maintaining and updating databases.
• Obtaining, inputting, maintaining and extracting data and documentation related to applications and correspondence.
• Creating work orders and operating various types of office equipment e.g. High-speed printers and scanners. Receiving incoming applications for CPPD or OAS and checking the SIN in EXTRA or PWS before proceeding to next steps of procedures.
• Creating certified copies of clients' original documents.
• Sorting and filing documents by SIN. Sorting mail, file searches and filing.
• Creating excel sheets for work transfers. Creating work schedules for the team.
• Create and add SOPs (standard operating procedures) documents in OneNote.
• Responding to client enquiries by telephone or electronically.
• Train new employees in different tasks for the department.
• Work in a team for archiving and auditing all files for OAS.

• Part of a team that processes claims for Veterans after they leave the military through a program called CVVRS (Canadian Veterans Vocational Rehabilitation Services), a third party to Veteran Affairs.
• Collaborated with cross-functional teams to resolve complex claims issues efficiently.
• Analyzed claims data to identify trends, improving accuracy of decision-making processes.
• Created bilingual documents to help facilitate procedures required to process and create claims.
• Supervise and train claim specialists, French or English, through many systems and databases to complete claims for Veterans.
• Produce schedules to have all tasks (mail, phone, reports and claims) covered.
• Coordinate and schedule weekly and monthly meetings.
• Complete quality assurance on all claims processed and individual plans.
• Part of the team that created the bilingual document with which the field creates the Veteran's individual plan using policies and procedures set upon us by Veterans Affairs.
• Hold training sessions on web video so that all our specialists across Canada have the same high standard of information.
• Conduct conflict resolution when needed.
• Correspond with VAC to make sure we are following the policies and procedures.
• Organize group activities to keep the team in good spirits.
• Process Claims for Canadian Veterans Vocational Rehabilitation Services.
• Create manage engine tickets to fix any data/bugs. Test system issues before they go live.
• Resolve questions from the field staff by testing in our training caseflo to be sure it will function effectively.
• Respond to emails and phone inquiries. Handle Service Request closures.
• Update field information in the system. Set temporary password for staff locked out.
• Investigate privacy breaches and verify if the issue is administrative or not.
• Follow procedures to rectify the breach. Translate memos/documents and send them out to the field.
• Upload resource documents to Caseflo. Forward emails to the correct departments or programs to be answered in a timely fashion and keep track that these emails have been answered.
• I am part of a team that supports programs, some across Canada and others are provincial.
• Part of the Help desk team that created the knowledge base that is used to support all our programs.

• Answering clients/inter-office inquiries by phone, email or fax.
• Transfer of calls to multiple lines.
• Handle the purchase of supplies.
• Work with different databases for orders and invoicing.
• Deal with residential issues and resolve with work orders or passing on information to the correct manager.
• Organize schedules for maintenance workers and process their time sheets.

• Answering clients/inter-office inquiries by phone, email or fax.
• Transfer of calls to multiple lines.
• Handle the purchase of supplies.
• Work with different databases for orders and invoicing.
• Work in a French environment with some English setting depending on the clients.
• Set up for Purolator for inter-office shipping.
• In charge of petty cash and deposits and knowledge of WHMIS.

• General accounting in Account Edge, Freshbooks and Paypal.
• In charge of shipping and receiving.
• Resolution for shipping claims.
• Answering customer inquiries by phone and emails.
• Handles the purchase of supplies.
• Takes client orders.
• Works with Photoshop to get client images ready for printing.
• Schedule and run interviews for new hires.
• Work in an English and French setting depending on the client's preference.

• Answering phones and transferring phone calls, handling the purchase of supplies, making arrangements for meetings and gathering/organizing information for workshops.
• Typing letters, memos, briefing notes and keeping up filing system working with confidential material and service to the public.
• Doing bank deposits and sending out invoices.
• Scheduling hours and work orders to the maintenance staff.

• Taking incoming calls in regards to repairs for Apple computer customers, searching databases for information, resolving issues.

• Customer oriented

• Assistant to the Director of Affordable Housing and the Manager of Territory Operations.
• Answering phones and transferring phone calls, handling incoming and outgoing mail, typing letters, memos, briefing notes and keeping up filing system.
• Doing payment vouchers for invoices, payroll preparation, handling mortgages payments, basic accounting and preparing bank deposits.
• Gathering information for budget and purchasing supplies, making arrangements for meetings and gathering/organizing information for workshops.
• Work with confidential material and front counter service to the public.

• Communications

• Service desk, answering phones, booking appointments for boiler and welding exams, typing, handling incoming and outgoing mail, cash reports and filing.

• Entering French courses into a database system

• Operated radio equipment
• Morse code
• Supervised Ordinary Seaman
• Handled top secret information
• Type 45 wpm, Windows 95, excel and other message based formats
• Filing and answering phones
• Internet
• Firefighting, flood control, c-7 rifle training, 9mm pistol training