Chantal Brooks
Brampton,ON
Summary
Compassionate Housing Worker known for productive and efficient task completion. Skilled in tenant relations, crisis intervention, and community outreach. Excel at communication, problem-solving, and adaptability, ensuring positive outcomes in challenging situations.
Overview
22
22
years of professional experience
Work History
Volunteer Assistant
Caledon Community Center
Bolton, Ontario
02.2021 - 05.2022
- Provided support to volunteer Coordinator to recruit and pre-screened upcoming volunteers according to departments needs
- Completed all necessary paperwork
- Answered phone lines
- Booked interviews with potential volunteers
- Transferred calls
- Sent emails to newly on board volunteers with information regarding start/end times, duties,and responsibilities
Community Development Coordinator/ Tenant Support
Albion Neighborhood Services
Etobicoke, Ontario
03.2013 - 10.2018
- Wrote detailed, accurate and clear written reports
- Demonstrated professionalism, interpersonal and oral communication skills when working with police officers, staff in non-profit organization and municipal government offices to develop safety plans and develop partnerships in the community
- Collaborated with tenant representatives in the development of community plans (e.g., adult programming, food banks, toy drives, community gardens and garage sales
- Facilitated meetings with tenant representatives and stakeholders
- Outreached to youth at risk
- Conducted surveys and focus groups as part of an evaluation process for existing programs
- Hired volunteer students to complete their volunteer hours at school
- Inspected units and filled out work orders
- Filled out transfer requests
- Organized and conducted community outreach projects
- Met regularly with community members to gain insight into their issues and concerns
Housing Counselor/ Rent Bank Worker
Albion Neighborhood Services
Etobicoke, ON
12.2006 - 03.2013
- Assisted clients with TCHC, VAW Housing applications and other housing allowance programs
- Reported all accidents, injuries and occurrences in writing as required
- Prepared Rent Bank loan documents
- Connected with landlord to create payment plans to avoid eviction
- Intervened and deescalated crisis situations
- Recorded client intake forms, and discharge plans
- Advocated with and on behalf of clients to improve and or maintain wellbeing and benefits
- Secured landlords willingly to rent to individuals in receipt of ODSP or Ontario Works
Business Consultant
Bell Canada
05.2000 - 10.2007
- Account Management
- Answered incoming and outgoing calls
- Collaborated with key stakeholders and teams to stay up-to-date on product information, services and policies
- Modified customers information in the database
- Offered support and business solutions while assessing business needs
- Accountable for retention and acquisition
- Accomplished top results in overachieving monthly sales targets
- Negotiating contracts
- Developed strategic business plans to drive growth and increase profitability for clients.
Editor
Gemma Communications
04.2005 - 08.2007
- Ensured sales quality control
- Listened to Rogers, TD Insurance and Bell Canada calls conducted by sales representatives
- Held back questionable sales
- Released sales
- Wrote detailed, accurate clear reports
Education
Diploma - Social Work
Medix College
Toronto, ON06-2006
Skills
- Effective communication
- Problem-solving
- Diversity sensitivity
- Negotiation and mediation
Timeline
Volunteer Assistant
Caledon Community Center
02.2021 - 05.2022
Community Development Coordinator/ Tenant Support
Albion Neighborhood Services
03.2013 - 10.2018
Housing Counselor/ Rent Bank Worker
Albion Neighborhood Services
12.2006 - 03.2013
Editor
Gemma Communications
04.2005 - 08.2007
Business Consultant
Bell Canada
05.2000 - 10.2007
Diploma - Social Work
Medix College
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