CHANT DALDEMIAN
Glendale
Summary
Dynamic manager with extensive experience overseeing restaurant and warehouse operations. Skilled in problem-solving and organizational development, fostering teamwork and delivering exceptional customer service to drive satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Manager in Charge
TARME MEDITERRANEAN GRILL
Glendale
02.2020 - Current
- Oversaw daily operations and ensured adherence to restaurant standards.
- Managed staff schedules and delegated tasks to optimize workflow and enhance team performance.
- Trained new employees on service procedures and menu knowledge.
- Coordinated inventory management and ordered supplies as needed.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored food quality and presentation to meet restaurant standards.
- Analyzed customer feedback data to pinpoint improvement opportunities in products and services, driving alignment with customer expectations.
- Resolved customer complaints in a timely manner; ensured customer satisfaction.
- Fostered collaboration among team members and encouraged open communication across all management levels to strengthen team cohesion.
- Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
- Developed and implemented strategic business plans to drive growth and profitability.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
Warehouse Manager
FLOORS FOR LESS
Glendale
07.2017 - 01.2020
- Managed daily warehouse operations and ensured efficient workflow processes.
- Coordinated shipping and receiving activities to optimize turnaround times.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Communicated regularly with other departments regarding supply chain activities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Resolved customer complaints related to product quality or delivery issues.
MANAGER/Team Leader
ROADSTER DINER
BEIRUT
08.2002 - 05.2017
- Supervised daily operations, ensuring efficient restaurant service delivery.
- Managed staff schedules to optimize coverage and efficiency.
- Trained new employees on customer service and food safety standards.
- Coached and mentored team members, enhancing job performance and skills.
- Resolved employee conflicts, guiding adherence to company policies and fostering a collaborative work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
MESROBIAN COLLEGE
BOURJ HAMMOUD06-1998
Skills
- Compliance monitoring
- Time management
- Multitasking
- Problem solving
- Customer relations
- Employee engagement
- Motivation techniques
- Staff development
- Organizational development
- Innovation management
- Effective communication
Languages
English
Professional
Arabic
Professional
Armenian
Professional
French
Limited
Spanish
Limited
Turkish
Elementary
Affiliations
- DJ,HIKING,BASKETBALL
Timeline
Manager in Charge
TARME MEDITERRANEAN GRILL
02.2020 - Current
Warehouse Manager
FLOORS FOR LESS
07.2017 - 01.2020
MANAGER/Team Leader
ROADSTER DINER
08.2002 - 05.2017
GED -
MESROBIAN COLLEGE