Overview
Work History
Education
Skills
Affiliations
Additional Information
Certification
Timeline
Manager

CHANPREET KAUR

Surrey,Canada

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Tim Hortons
Burnaby, BC
04.2020 - Current
  • Joined in 2018 as customer service and served as customer service for 4 years and now been Currently Employed as, experience of 2.5 years
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Developed team communications and information for meetings.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated report data to proactively adjust and enhance operations.
  • Directed staff and managed annual capital budget.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.

Sales Representative, and Footlocker Workplace

Walmart
Surrey, BC
02.2020 - 12.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Amazon Associate

Amazon
Surrey , BC
04.2021 - 07.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Education

Associate of Arts Degree -

Raja ram Mohan Roy academy Cambridge school

Associate of Arts - Sociology

Coquitlam College
08.2020

Skills

  • GOOD COMMUNICATION ANMD LISTENING SKILLS
  • CUSTOMER SERVICE EMPOWER OTHERS
  • EMPLOYEE MONITORING AND TRAINING
  • Scheduling and Coordinating
  • Managing Laborers
  • Performance Tracking and Evaluations
  • Health and Safety Regulations
  • Sales Activities
  • Cost Management
  • Managing Cash Register
  • Quality Standards
  • Sales Strategies
  • Greet Guests
  • Food and Beverage Management
  • Customer Relationship Management

Affiliations

Short and engaging pitch about yourself.

Additional Information

  • CUSTOMER SERVICE UNDERSTANDING CERTIFICATES Debate competition at Scholar's Home School (06/2015 - 06/2015) Social Work from Global Cancer concern India (04/2013 - 07/2014) Dharmic Parikh Certificate at Charon Kangal Convent Senior Secondary School (05/2013 - 05/2013) Second place in 400m at set judges School (08/2015 - 08/2016) Certificate Name

Certification

FOOD SAFE

SERVING IT RIGHT

Timeline

Amazon Associate

Amazon
04.2021 - 07.2022

Manager

Tim Hortons
04.2020 - Current

Sales Representative, and Footlocker Workplace

Walmart
02.2020 - 12.2020

Associate of Arts Degree -

Raja ram Mohan Roy academy Cambridge school

Associate of Arts - Sociology

Coquitlam College

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