CHANPHENG PHANTHAVONG
West St Paul,MB
Summary
Seasoned financial service manager offering 12 years in automotive financing. Experienced in collaborating with prime and sub-prime banks to set up lending programs to close deals. Committed to providing exceptional service and building rapport to drive sales.
Overview
16
16
years of professional experience
Work History
Tax Assessor
Canada Revenue Agency
04.2024 - Current
- Ensured compliance with local, state, and federal regulations regarding property taxation and valuation procedures.
- Streamlined tax assessment processes for increased efficiency and effectiveness in the department.
- Identified potential errors or discrepancies during the review process by reconciling existing records with current data sources such as deeds or building permits.
- Reduced taxpayer appeals by providing clear explanations of assessments and addressing concerns promptly.
- Managed a workload of multiple ongoing cases by maintaining organized files and prioritizing tasks according to deadlines, ensuring timely completion of all assessments within required timeframes.
Financial Service
Self-employed
01.2017 - 01.2020
- Building customer rapport
- Responsible for structuring car deals for clients in compliance with finance lender guidelines and auto dealership policy
- Presents car buyers with various financing options, lending institutions and interest rates.
Finance Service Manager
Vickar Ford
08.2008 - 01.2017
- Review financial documents, including pay stubs and statements
- Helped sales team complete sales and finalize process
- Verified and processed credit applications from customers
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Assist customers on leasing and financing contracts; as well as additional products and services
- Overcome objections of clients and present them the most beneficial options
- Completion of all documents, contracts and any related paperwork.
Education
High School Diploma -
Sisler High School
Winnipeg, MB06.1998
Skills
- Credit report understanding
- Time management
- Information verification
- Problem-solving
- Lender negotiation
- Organized and driven personality
- Upselling
- Ability to manage multiple priorities
- Sales expertise
- Strong willingness to learn and adapt
- Self-motivated
- Result focused and detail oriented
- Customer rapport
- Team player
- Coordinating documents
- Ability to work in a fast-paced environment
- Customer relations
- Exceptional communicator and conflict manager
- Superior attention to detail
- Strong Communication Skills
- Continuous Learning Attitude
- Active listening abilities
Timeline
Tax Assessor
Canada Revenue Agency
04.2024 - Current
Financial Service
Self-employed
01.2017 - 01.2020
Finance Service Manager
Vickar Ford
08.2008 - 01.2017
High School Diploma -
Sisler High School
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Judy SauveJudy Sauve
Collections Officer at Canada Revenue AgencyCollections Officer at Canada Revenue Agency
Yousef ElsayedYousef Elsayed
Excise Tax Auditor at Canada Revenue AgencyExcise Tax Auditor at Canada Revenue Agency