Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Channeary Lam

Maple,ON

Summary

Proven leader and efficient problem-solver, I excelled at KG Packaging Inc. by orchestrating record-breaking production levels and significantly reducing setup times, showcasing my attention to detail and organizational skills. My expertise in customer relationship management and troubleshooting led to enhanced customer loyalty at Tim Hortons, demonstrating a commitment to excellence and team success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Customer Service Team Member

Tim Hortons
05.2014 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Machine Operator

KG Packaging Inc.
02.2010 - 08.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Achieved significant reduction in setup times by developing quicker changeover procedures.
  • Reduced operational costs, identifying and implementing measures to decrease energy and material waste.
  • Fostered team-oriented environment, training new operators on machinery and best practices.
  • Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.

Education

High School Diploma -

Baktuk High School
Phnom Penh, Cambodia
08.1995

Skills

Problem-Solving Kill

Multitasking

Flexibility

Leadership

Team Liaison

Time Management

Customer Relationship Management

Attention to detail

Organizational Skill

Troubleshooting

Languages

English
Professional Working
Cambodian
Native or Bilingual
Vietnamese
Professional Working

Timeline

Customer Service Team Member

Tim Hortons
05.2014 - Current

Machine Operator

KG Packaging Inc.
02.2010 - 08.2024

High School Diploma -

Baktuk High School
Channeary Lam