Chan Kyu Youm
Los Angeles,CA
Summary
Serviced-focused professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
Work History
General Manager
Tangtastic
12.2023 - Current
- Enhanced customer satisfaction through proactive engagement and resolution of issues
- Achieved revenue growth through strategic pricing and promotional strategies resulting in a increase in sales by 11% M/M
- Led initiatives to expand operations or enter new markets
- Collaborated with marketing and product teams to align sales strategies with product launches
- Resolved client issues promptly, enhancing overall satisfaction and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Store Manager
Apple Inc.
10.2020 - 12.2023
- Collaborated with the Business Team to create a campaign that helped increase the amount of leads by 120 M/M and revenue by $150,000 M/M.
- Connected with customers to share information on benefits and insight on their business needs
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Communicated with team members in store to help organize workflow in order to better assist the customer without issues from start to finish
- Maintained ongoing knowledge of new and diverse technologies through reviewing materials such as articles and training materials
- Partnered with Store Leader to make improvements on my development as an Apple employee, and as a colleague
- Assisted with hiring, training and mentoring new staff members.
Skills
- Drives Results
- Leadership and team building
- Customer Focus
- Business Insight
- Action Oriented
- Operations Management
Timeline
General Manager
Tangtastic
12.2023 - Current
Store Manager
Apple Inc.
10.2020 - 12.2023
Similar Profiles
Billy HannibleBilly Hannible
Volunteer at ARCVolunteer at ARC
Erica FrancoErica Franco
Coffee/Juice Bar Manager at Bristol FarmsCoffee/Juice Bar Manager at Bristol Farms
Cody TerryCody Terry
Senior Product Consultant at 6degreesitSenior Product Consultant at 6degreesit