CHANJU PARK
Burnaby,BC
Summary
Seasoned professional with extensive experience in serving and customer service roles within fast-paced environments. Demonstrates a strong sense of responsibility in performing all duties, including precise order handling, ensuring customer satisfaction, and supporting team success. Highly skilled in efficiently clearing and resetting tables, restocking supplies, and managing spills to maintain a clean and organized service area.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
SUSHI RAKU
Saskatoon, Saskatchewan
10.2022 - 03.2024
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Checked back with guests to ensure satisfaction with their meals.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Took orders accurately and efficiently for food and beverages.
- Resolved customer complaints quickly and efficiently.
- Monitored inventory levels of all products used in restaurants operations.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Food and Beverage Server
GOOD SUSHI
VANCOUVER, British Columbia
01.2022 - 09.2022
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
Team Leader
MCDONALD'S
GWANGJU, JEONRA-NAMDO
02.2019 - 11.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Trained new employees on proper customer service techniques and food handling protocols.
- Provided coaching and guidance to team members when necessary to improve performance.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Reviewed financial statements to meet targets during shift.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC12-2027
High School Diploma -
Gochang-buk High School
Gochang, South Korea02-2019
Skills
- Menu Recommendations
- Inventory Management
- POS System Operation
- Guest satisfaction
- Customer Service
- Excellent multi-tasker
- Upselling and Cross Selling
- Sanitation Standards
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Food and Beverage Server
SUSHI RAKU
10.2022 - 03.2024
Food and Beverage Server
GOOD SUSHI
01.2022 - 09.2022
Team Leader
MCDONALD'S
02.2019 - 11.2021
Bachelor of Arts - Criminology
Simon Fraser University
High School Diploma -
Gochang-buk High School
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