Chanisse Grace Centeno
Prince Albert,SK
Summary
Driven professional with a proven track record in customer service and sales expertise, honed at Starbucks and Sobeys. Excels in conflict mediation and food preparation, enhancing customer satisfaction and team efficiency. Demonstrates exceptional interpersonal communication and problem-solving skills, contributing to a positive work environment and improved sales outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Deli Sales Associate
Sobeys
10.2017 - 03.2020
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Maintained high standards of food safety and sanitation by regularly cleaning work areas and equipment.
- Helped achieve department goals through effective teamwork and communication with colleagues.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced the overall customer experience with friendly interactions and helpful suggestions for purchases.
- Provided prompt assistance at the deli counter, reducing wait times for customers in line.
- Participated in staff meetings and trainings to stay current on industry trends and best practices.
- Ensured accurate pricing and labeling of deli items to prevent discrepancies at checkout.
- Contributed to a positive store atmosphere with consistent punctuality, professionalism, and a strong work ethic.
Education
Bachelor of Science - Nursing
University of Saskatchewan
1061 Central Ave, Prince Albert, SK S6V 4V4Skills
Active listener
Conflict Mediation
Sales expertise
Customer Service
Teamwork and Collaboration
Attention to Detail
Adaptable and Flexible
Problem-Solving
Food Serving and Preparation
Task Prioritization
Analytical Thinking
Interpersonal Communication
Languages
English
Full Professional
Certification
First Aid Basic Life Support | CPR and AED
Transferring, Lifting, Repositioning
Workplace Hazardous Materials Information System (WHMIS)
Timeline
Barista
Starbucks
06.2020 - Current
Deli Sales Associate
Sobeys
10.2017 - 03.2020
Bachelor of Science - Nursing
University of Saskatchewan
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks