Chanice Holder
Bridgetown,St Philip
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Saint Mary’s University. Skilled in problem-solving and information documentation, I have significantly improved marking procedures and played a key role in AML program enhancements at CIBC FirstCaribbean International Bank, demonstrating exceptional organizational skills and a commitment to excellence.
Developed strong analytical and organizational skills in educational setting, ready to transition into new field. Demonstrates ability to interpret and apply complex grading criteria and deliver accurate assessments. Seeking to leverage these transferable skills to drive success in new professional challenge.
Overview
9
9
years of professional experience
Work History
Lab Marker
Saint Mary’s Univerisity
01.2024 - Current
- Optimized marking procedures through regular equipment maintenance and calibration checks.
- Effectively identified issues) during the marking process, addressing them promptly to avoid delays or compromised results.
- Grading first year lab reports for professors in the Chemistry department
Guest Services Agent- Lead
Point Pleasant Lodge
07.2022 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on services.
AML Remediation Officer
CIBC FirstCaribbean International Bank
06.2018 - 08.2019
- Successfully collaborated with internal audit teams during examinations, providing necessary information regarding the company''s AML program and related procedures.
- Updated customer information to prevent fraud.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
- Ensured accurate record-keeping of AML documentation, maintaining organized files for easy retrieval during audits or investigations.
- Assessed effectiveness of existing AML controls by conducting periodic testing and recommending enhancements as needed.
- Actively contributed to the continuous improvement of the organization''s AML program by sharing experiences, knowledge, and lessons learned with team members.
Intern
CIBC FirstCaribbean International Bank
05.2016 - 06.2018
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Chemistry
Saint Mary’s University
Halifax,NS05-2025
Associate of Science - Chemistry & Biology
Barbados Community College
Bridgetown, Barbados11-2018
High School Diploma -
Christ Church Foundation
Bridgetown, Barbados06-2016
Skills
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Problem-solving skills
- Conflict resolution
- Information documentation
- Organizational skills
- Internet savvy
- Call management
- Technical support
- Customer complaint resolution
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Lab Marker
Saint Mary’s Univerisity
01.2024 - Current
Guest Services Agent- Lead
Point Pleasant Lodge
07.2022 - Current
AML Remediation Officer
CIBC FirstCaribbean International Bank
06.2018 - 08.2019
Intern
CIBC FirstCaribbean International Bank
05.2016 - 06.2018
Bachelor of Science - Chemistry
Saint Mary’s University
Associate of Science - Chemistry & Biology
Barbados Community College
High School Diploma -
Christ Church Foundation
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