CHANGYU YANG
Calgary,AB
Summary
IT Analyst with expertise in designing, implementing, and monitoring IT systems. Proven ability to solve complex problems and analyze data effectively. Achievements include streamlining processes and improving system performance, resulting in increased efficiency for organizations. Strong knowledge of IT infrastructure combined with excellent communication skills enhances business productivity.
Overview
2
2
years of professional experience
Work History
Junior IT Analyst Program
Google IT Support Professional Certificate
Calgary, AB
07.2024 - 10.2024
- Configured device operating systems, including Windows and Linux, along with disk partitions and filesystems.
- Troubleshot core service and support challenges while adhering to documentation and change management best practices.
- Supported IT infrastructure and networking tasks, including DNS and DHCP, utilizing TCP/IP protocols.
- Managed organizational computers and user access through Directory Services and Active Directory.
Capstone Project Team Member
SAIT
Calgary, AB
05.2022 - 12.2022
- Designed and implemented local restaurant website with a team of 5, ensuring effective communication and task division.
- Engineered online ordering, reservations, and messaging features to enhance user experience.
Education
Diploma - Information Technology
Southern Alberta Institute of Technology (SAIT)
Calgary, AB, CanadaSkills
- Problem solving
- IT troubleshooting
- Active Directory administration
- Scripting and automation
- User experience design
Volunteer Experience
Calgary Disciples Church - IT Support Technician
Calgary, AB, Canada
04/2023 - Present
- Manage and maintain the organization’s WordPress-based website
- Providing efficient technical support to solve computer hardware problems such as upgrades (RAMs, SSDs) to improve system performance and operational capacity
- Delivered software and systems training to staff and volunteers, enhancing operational efficiency
Daejeon Saemiare Church - IT Support Technician
Daejeon, South Korea
03/2014 - 01/2019
- Maintained and updated the church website, enhancing event visibility and engagement through pop-up features
- Troubleshoot and resolved technical issues across departments, ensuring minimal downtime and optimal performance
- Oversaw the management and maintenance of approximately 20 computers to ensure seamless operation of the worship system and support the efficient functioning of church activities
Timeline
Junior IT Analyst Program
Google IT Support Professional Certificate
07.2024 - 10.2024
Capstone Project Team Member
SAIT
05.2022 - 12.2022
Diploma - Information Technology
Southern Alberta Institute of Technology (SAIT)
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