Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Changwook Kim

North York,ON

Summary

Customer-focused and detail-oriented restaurant waiter with 10years of experience delivering exceptional dining experiences. Proficient in food and beverage service, ensuring guest satisfaction through attentive service, menu knowledge, and a warm, welcoming demeanor. Adept at multitasking in fast-paced environments and skilled in upselling to enhance revenue. Seeking to contribute my expertise to a dynamic restaurant team committed to excellence.

Overview

10
10
years of professional experience

Work History

Restaurant Waiter

Irewon
02.2022 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Restaurant Waiter

Coreanos Kitchen
11.2018 - 10.2021
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Restaurant Manager

Irewon
04.2013 - 04.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

Phillips Toronto Academy
Toronto
06.2012

Skills

  • Bus Tables
  • Table Monitoring and Turnover
  • Covid Symptom Screening
  • Specials Promotion and Upselling
  • Customer Preferences
  • Proper Storage Procedures
  • Service Quality
  • Cleaning and Sanitizing

Languages

Korean
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Waiter

Irewon
02.2022 - Current

Restaurant Waiter

Coreanos Kitchen
11.2018 - 10.2021

Restaurant Manager

Irewon
04.2013 - 04.2018

High School Diploma -

Phillips Toronto Academy

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Changwook Kim