Changwook Kim
North York,ON
Summary
Customer-focused and detail-oriented restaurant waiter with 10years of experience delivering exceptional dining experiences. Proficient in food and beverage service, ensuring guest satisfaction through attentive service, menu knowledge, and a warm, welcoming demeanor. Adept at multitasking in fast-paced environments and skilled in upselling to enhance revenue. Seeking to contribute my expertise to a dynamic restaurant team committed to excellence.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Irewon
02.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Restaurant Waiter
Coreanos Kitchen
11.2018 - 10.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Manager
Irewon
04.2013 - 04.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Phillips Toronto Academy
Toronto06.2012
Skills
- Bus Tables
- Table Monitoring and Turnover
- Covid Symptom Screening
- Specials Promotion and Upselling
- Customer Preferences
- Proper Storage Procedures
- Service Quality
- Cleaning and Sanitizing
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
Irewon
02.2022 - Current
Restaurant Waiter
Coreanos Kitchen
11.2018 - 10.2021
Restaurant Manager
Irewon
04.2013 - 04.2018
High School Diploma -
Phillips Toronto Academy
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