Changkai Gao
Ottawa,Ontario
Summary
I’m Dynamic manager with a proven track record at Thai Express, excelling in team leadership and operations management. Enhanced employee engagement and reduced turnover through innovative training programs. Skilled in budget control, achieving optimal financial performance while fostering a collaborative work environment. Committed to delivering exceptional customer service and driving business growth.
Overview
11
11
years of professional experience
Work History
Manager
Thai Express
08.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Cooker
Panago Pizza
10.2022 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Ensured compliance with health and safety regulations by maintaining a clean and sanitary workspace.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Managers
Thai Express
09.2014 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor - English Language
Ren Wen University
China07.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Operations management
- Shift scheduling
- Schedule preparation
- Sales management
- Budget control
Languages
English
Professional Working
Timeline
Manager
Thai Express
08.2023 - Current
Cooker
Panago Pizza
10.2022 - 08.2023
Managers
Thai Express
09.2014 - 12.2018
Bachelor - English Language
Ren Wen University