Bachelor of Arts - Environmental Science
Dalhousie University
Halifax, NS05.2023
Chang Liu
Executive Programs Assistant
Dartmouth,NS
Summary
Experienced Program Assistant with a strong background in program coordination, office management, and community engagement. Skilled in managing CRM software, QuickBooks, and data entry, with expertise in tracking KPIs and providing actionable insights to align team performance with organizational goals. Proficient in social media management, content creation, and promotional material design using Canva and WordPress, ensuring effective outreach and engagement. Demonstrated ability to support occupational health and safety initiatives, maintain compliance, and foster a safe and efficient work environment. Adept at multitasking, problem-solving, and collaborating with diverse teams to deliver high-quality results in dynamic settings.
Education
Work History
Executive Progam Assitant
Thinkwell Shift
08.2023 - Current
- Supported diverse projects, including Green Schools, EPIS, NB Power Navigator, and ENS Summer Tour, by coordinating operational tasks and ensuring successful execution.
- Managed CRM software to streamline workflows, enhance collaboration, and track project performance metrics, and providing ongoing technical support and training to team members.
- Streamlined KPI tracking for multiple programs, delivering actionable insights to align team performance with organizational goals.
- Optimized community engagement through targeted outreach, newsletters, and social media campaigns, improving scheduling efficiency for Engagement Officers and facilitating in-person visits.
- Promoted ENS services during Summer Tour events across Nova Scotia, engaging local audiences and creating promotional materials with Canva.
- Promoted community engagement through targeted outreach, newsletters, and event coordination. Designing promotional materials using Canva, settingup and staffing event booths, and ensuring effective event presentation.
- Coordinated office operations, including procurement of supplies (e.g., coffee, cream), scheduling cleaning services, and maintaining shared spaces.
- Managed company social media accounts (Facebook, Instagram, X), creating and posting content, including writing engaging posts, producing digital materials, and regularly updating the company website using WordPress.
- Oversaw financial processes, including expense reconciliation, data entry in QuickBooks, and recording project expenses and company credit card transactions.
- Processed accounts payable transactions using the company’s business account, ensuring accuracy and timely payments.
- Supported occupational health and safety initiatives, ensuring compliance with safety protocols, maintaining first aid supplies, and contributing to a safe workplace environment.
Booking Assistan
Thinkwell Shift
04.2023 - 08.2024
- Managed email correspondence and handled incoming and outgoing mail. Checking customer contact information
- Make post for weekly social media post. Focus on energy savings products and tips.
Content Intern(internship)
Thinkwell Shift
01.2023 - 04.2023
- Organized and evaluated behavior change survey data.
- Designed and developed content for Chinese Festival special engagement.
- Wrote and edited Ocean Plastic engagement materials.
- Use Canva to create engaging and polished presentations of engagement.
- Brainstormed and presented ideas in internal meetings.
- Ocean plastic and Nova Scotia wildlife research have done.
- Engage in Efficient Product Installation (EPIS) tracking.
Cashire and Mechandiser
Shoppers Drug Mart
05.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
Personal Tutor
personal
01.2020 - 09.2022
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Helped students prepare for routine and standardized tests and college entrance exams.
- I have been a personal tutor for elementary school kids. I teach them mathematics, English and science to prepare for middle school in the 2020 summer in China.
- I restarted being a tutor in the summer of 2022. I teach English to university students in China to help them with an official test of English in China.
Cashier
Manchu Wok
08.2021 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts .
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Skills
Technical Skills:
- CRM and QuickBooks
- Data entry and expense reconciliation
- Social media management (Facebook, Instagram, X)
- Canva and WordPress for content creation and website management
Marketing Skills:
- Digital marketing and outreach
- Website updates and content optimization
- Promotional material design
Administrative Skills:
- Office management and operations
- KPI tracking and reporting
- Community engagement and outreach
Interpersonal Skills:
- Team collaboration
- Communication and problem-solving
Certification
Emergency First Aid(EFA)/ CPR-C
Timeline
Executive Progam Assitant
Thinkwell Shift
08.2023 - Current
Booking Assistan
Thinkwell Shift
04.2023 - 08.2024
Content Intern(internship)
Thinkwell Shift
01.2023 - 04.2023
Cashire and Mechandiser
Shoppers Drug Mart
05.2022 - Current
Cashier
Manchu Wok
08.2021 - 12.2021
Personal Tutor
personal
01.2020 - 09.2022
Bachelor of Arts - Environmental Science
Dalhousie University
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