Chanelle Sam
Chatham,ON
Summary
Dedicated and motivated individual with strong interpersonal skills, excellent time management, and problem-solving abilities. Committed to delivering exceptional results and contributing to organizational success. Thrives in fast-paced environments and eager to contribute to a dynamic team. Seeking a position that offers professional challenges.
Overview
18
18
years of professional experience
1
1
First Aid
1
1
CPR- AED
1
1
Crisis Intervention Training
1
1
Food Handlers
Work History
Key Holder
Bulk Barn
11.2022 - 07.2023
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Successfully drove new product lines to increase annual profits by 5%
Call Center Agent
Cloud 5 Solutions
07.2021 - 07.2022
- Processed payments and returns
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Retail Sales Associate
Toys "R" Us & Babies "R" Us
11.2020 - 07.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cashier Supervisor
Tim Horton's
05.2019 - 11.2020
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
Store Manager
Booster Juice
03.2016 - 01.2019
- Manage team of 10 employees, ensuring that all customer service and sales goals are met
- Develop and implement strategies to increase customer satisfaction and sales
- Monitor inventory levels and order new stock as needed
- Train new employees on customer service and sales techniques.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Supervisor
Little Caesars
06.2009 - 07.2014
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
Cashier
McDonald's
06.2005 - 08.2008
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Developmental Services Worker
St. Clair College of Applied Arts And Technology
Chatham, ON04.2025
High School Diploma -
Ascension of Our Lord Secondary School
06.2010
Skills
- Cash Handling
- Train Employees
- Accounting Techniques
- Order Supplies
- Store Layouts
- Call Center Operations
- Order Taking
- Cash Register Systems
- Verbal and Written Communication
- Cash Handling Accuracy
- Store Opening and Closing
- Heavy Lifting
- Transportation
- First Aid Training
- Housekeeping abilities
- Continuing education
Certification
- Food Handler License -
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leaveAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Key Holder
Bulk Barn
11.2022 - 07.2023
Call Center Agent
Cloud 5 Solutions
07.2021 - 07.2022
Retail Sales Associate
Toys "R" Us & Babies "R" Us
11.2020 - 07.2021
Cashier Supervisor
Tim Horton's
05.2019 - 11.2020
Store Manager
Booster Juice
03.2016 - 01.2019
Assistant Supervisor
Little Caesars
06.2009 - 07.2014
Cashier
McDonald's
06.2005 - 08.2008
Associate of Science - Developmental Services Worker
St. Clair College of Applied Arts And Technology
High School Diploma -
Ascension of Our Lord Secondary School
Similar Profiles
Makenna KirkconnellMakenna Kirkconnell
Key Holder at Bulk BarnKey Holder at Bulk Barn
Mackenzie WilliamsMackenzie Williams
Supervisor at Bulk BarnSupervisor at Bulk Barn
Erin McClungErin McClung
Supervisor at Bulk BarnSupervisor at Bulk Barn