Chanelle Ramgulam
Brampton,ON
Summary
Experienced Accounting Professional with a Bachelor of Commerce and over 12 years of comprehensive support in various organizational capacities. Recognized for meticulous attention to detail and adept time management skills. Eager to contribute to a dynamic finance team as a Jr Staff Accountant, utilizing proven expertise in payroll, A/P, A/R, and financial record-keeping. A dedicated team player with a positive demeanor and a commitment to process optimization and efficiency.
Overview
13
13
years of professional experience
Work History
Credit and Collections Specialist
Brightly Software
03.2022 - 02.2024
- Managed a portfolio of 25+ accounts, surpassing call volume targets through proactive communication and efficient problem-solving strategies.
- Streamlined payment collection using automated systems, resulting in a 5% decrease in outstanding balances.
- Conducted in-depth analysis of delinquent accounts, increasing successful collections by 10% within three months.
- Implemented a follow-up system for overdue accounts, reducing the average collection period from 60 to 45 days.
Support Representative
Purolator International Inc
09.2017 - 01.2024
- Managed data processing and input for over 100 daily transactions, ensuring accurate record-keeping and efficient logistics tracking.
- Streamlined the processing and routing of over 100 bills of lading per customer, improving workflow efficiency and ensuring timely delivery.
- Utilized Beacon software to enhance billing accuracy, reducing errors by 15% and securing prompt client payments.
- Collaborated with various departments and staff to optimize scheduling, improve communication, and reduce operational delays.
Accounting and Client Data Support
Brightly Software/ Energy Profiles Ltd
09.2019 - 03.2022
- Generated and distributed over 50 customer invoices monthly, achieving a 98% on-time payment rate, and managed all financial transactions using QuickBooks, resulting in a 95% decrease in accounting errors.
- Performed detailed audits and monthly reconciliations of financial records, identifying discrepancies, resolving issues, and ensuring compliance, leading to a 98% reduction in accounting errors.
- Processed payroll for 80+ employees and compiled monthly expense reports for a team of 70 employees, resulting in a 15% reduction in fraudulent claims and maintaining accurate payroll procedures.
- Executed detailed financial analysis to assist in budget creation and utilized advanced accounting software for tax report preparation, increasing accuracy and efficiency by 10%.
Junior Bookkeeper
Virtuous Bookkeeping
08.2017 - 01.2018
- Maintained accurate financial records for over 3 clients, utilizing advanced accounting software to track and update accounts, resulting in a 98% accuracy rate
- Utilized QuickBooks to input and organize financial data, resulting in a 20% reduction in errors and discrepancies found in financial reports
- Performed detailed monthly reconciliation of company bank and credit card accounts, identifying and addressing discrepancies promptly to ensure accuracy in financial records, maintaining audit readiness at all times
- Communicated with various clients alongside with Accountant Manager requesting reports and financial documents.
VOLUNTEER TAX PREPARER
Humber College, Ignite Tax Clinic
03.2017 - 04.2017
- Collaborated with CRA and other government agencies to resolve tax-related issues for clients, resulting in 90% success rate in resolving disputes and avoiding penalties
- Processed over 20 student tax returns using UFile program, ensuring compliance with all government regulations and requirements
- Implemented strict data security protocols to safeguard customer files and private information, resulting in 0% data breach rate.
Retail Support Representative
Purolator Inc
03.2013 - 04.2017
- Responded to customer inquiries and complaints with professionalism and efficiency, resulting in a 95% satisfaction rate among clients
- Coordinated communication between customers and logistics department to resolve shipping issues, resulting in a 15% decrease in delivery delays
- Processed over 100 shipments, returns, pick-ups, and address changes within a strict deadline, ensuring on-time delivery and customer satisfaction
- Ensured strict compliance with all Health and Safety protocols while managing financial records, resulting in a 0% incident rate over the past year.
Clerical Assistant
City Hall - Councilor Crisanti's Office
07.2011 - 08.2011
- Responded promptly to all customer inquiries and complaints via phone and email, resulting in a 20% decrease in unresolved issues
- Implemented a new filing system to streamline document organization, resulting in a 20% decrease in time spent searching for files and increased overall productivity
- Achieved 100% accuracy rate in data entry tasks, inputting over 500 records daily with no errors
- Coordinated logistics for community events, resulting in a 20% increase in attendance and engagement compared to previous years.
Education
Bachelor of Commerce - Accounting
Humber Institute of Technology & Advanced Learning
Etobicoke04.2019
Skills
- Payroll Management
- Accounts Payable
- Accounts Receivable
- Financial Record Keeping
- Invoice Processing
- QuickBooks
- Bank Reconciliation
- Payment Processing
- Strong attention to detail
- Microsoft Excel, Word, PowerPoint
- Time Management
- Strong Analytical Skills
Technical Skills
- QuickBooks, Sage 50, Sage 300
- Microsoft Excel (Pivot Tables, VLOOKUP, Macros), Word, PowerPoint
- UFile Program
Achievements
- Customer Inquiries Management: Responded promptly to all customer inquiries and complaints via phone and email, resulting in a 20% decrease in unresolved issues.
- Document Organization: Implemented a new filing system, resulting in a 20% decrease in time spent searching for files and increased overall productivity.
- Data Entry Accuracy: Achieved 100% accuracy rate in data entry tasks, inputting over 500 records daily with no errors.
- Event Logistics Coordination: Coordinated logistics for community events, resulting in a 20% increase in attendance and engagement compared to previous years.
Timeline
Credit and Collections Specialist
Brightly Software
03.2022 - 02.2024
Accounting and Client Data Support
Brightly Software/ Energy Profiles Ltd
09.2019 - 03.2022
Support Representative
Purolator International Inc
09.2017 - 01.2024
Junior Bookkeeper
Virtuous Bookkeeping
08.2017 - 01.2018
VOLUNTEER TAX PREPARER
Humber College, Ignite Tax Clinic
03.2017 - 04.2017
Retail Support Representative
Purolator Inc
03.2013 - 04.2017
Clerical Assistant
City Hall - Councilor Crisanti's Office
07.2011 - 08.2011
Bachelor of Commerce - Accounting
Humber Institute of Technology & Advanced Learning
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