Chanelle Knox
London
Work Preference
Summary
Dedicated professional with proven track record in offering guidance and support to diverse populations. Recognized for developing impactful strategies that drive positive community outcomes. Brings strong focus on collaborative efforts and achieving meaningful results, while being adaptable to evolving needs and circumstances.
Overview
4
4
years of professional experience
17
17
Certifications
Work History
Camp Councillor seasonal
City of Toronto
06.2025 - Current
- Directed daily sports, crafts, games, and trips for 20+ children, increasing camper engagement by 15%
- Designed and implemented 50+ age-appropriate activities, boosting participation and enthusiasm
- Mentored 3 junior counselors, improving team performance and program delivery
- Facilitated conflict resolution among campers, reducing behavioral incidents by 20%
- Cultivated strong relationships with campers and parents, achieving 95% positive feedback
- Coordinated special events and field trips, managing logistics for 20+ participants per outing
Location In charge
City of Toronto
08.2024 - 07.2025
- Oversaw daily operations for 50+ visitors per day, managing staff schedules, opening/closing duties, and site safety
- Enabled high-profile events, coordinating 200+ participants for Toronto Mayor and City Councillor Skates
- Chaired 5 new staff members, reducing onboarding time by 25%
- Directed staff assignments and workflow, increasing operational efficiency by 20%
- Handled incidents, parent concerns, and scheduling conflicts professionally, maintaining 100% positive environment ratings
- Self-motivated, with a strong sense of personal responsibility.
Rink Guard (seasonal)
City of Toronto
11.2022 - 08.2024
- Supervised public skating sessions for 50+ participants, enforcing safety rules and reducing incidents by 10%
- Provided first aid and emergency response for 5+ incidents per season
- Assisted with rink setup and ice maintenance for 100+ sessions, ensuring optimal conditions
- Engaged the community, creating a welcoming and safe environment that increased repeat participation by 15%
- Organized small-scale skating events and activities, boosting community involvement
Crew Member
Dairy Queen
07.2021 - 01.2022
- Prepared and served food items efficiently, ensuring adherence to quality standards.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Operated point-of-sale systems accurately, processing transactions and managing cash registers effectively.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Managed approximately 300 customer a day
Education
Bachelor of Arts (B.A.) - Forensic Psychology
University of Western Ontario
London, Ontario07.2029
Skills
- Customer service
- Food service
- Microsoft word
- Documentation review
- Leadership
- Ethics and integrity
- Community engagement
- Creativity and innovation
- Research and analysis
- Problem-solving
Language
English
Native or Bilingual
Proficient (C2)
Native or Bilingual
Certification
- Standard First Aid and CPR
- Emergency First Aid and CPR
- Basic Life Support for Healthcare Providers
- High Five Certification
- WHMIS Training
- Human Rights 101 Training
- Accessibility 101 Training
- Worker Health and Safety Awareness Training
- Supervisor Health and Safety Awareness Training
- IN-CHARGE Supervisor Competency Training
- Confronting Anti-Black Racism Training
- Staff Allyship Training
- Scarborough District Enhanced Training for Recreation Staff
- Toronto Public Service Bylaw Training
- Camp ROOTS Training
- Fire Safety Training
- Ontario Security Guard training
Awards
Honors Award, Trustee Award of Achievement, Exceptional Community Involvement Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sports
Music
Movies
Timeline
Camp Councillor seasonal
City of Toronto
06.2025 - Current
Location In charge
City of Toronto
08.2024 - 07.2025
Rink Guard (seasonal)
City of Toronto
11.2022 - 08.2024
Crew Member
Dairy Queen
07.2021 - 01.2022
Bachelor of Arts (B.A.) - Forensic Psychology
University of Western Ontario