Chanelle Hébert-Grant
Dollard-des-Ormeaux
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Delow Manufacturing
10.2019 - 12.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Managed approximately 15 calls daily
- Handled cash accurately and prepared deposits.
Caregiver
CROMM
05.2016 - 08.2019
- Maintaining physical and emotional health of individuals with special needs in a group home.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Administrative Assistant
Paramount Leasing
11.2015 - 04.2017
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer relations agent
Fido Solutions Inc
12.2014 - 10.2015
- Responsible for;customer retention.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Managed 20+ calls daily
Education
Psychology Profile
Dawson College
High school diploma granted - undefined
LaSalle Community Comprehensive High School
Certificate - Beauty & Aesthetics
Pretty Irl Lash Co.
Toronto, ONSkills
- Fast Learner
- Meal Assistance
- Organized and Punctual
- Microsoft Office Skills
- Personal Grooming Care
- Patient Management
- Back Office Operations
- Technical Support
- Office Management
- Phone Call Answering
- Respectful and Compassionate
Timeline
Assistant General Manager
Delow Manufacturing
10.2019 - 12.2024
Caregiver
CROMM
05.2016 - 08.2019
Administrative Assistant
Paramount Leasing
11.2015 - 04.2017
Customer relations agent
Fido Solutions Inc
12.2014 - 10.2015
High school diploma granted - undefined
LaSalle Community Comprehensive High School
Psychology Profile
Dawson College
Certificate - Beauty & Aesthetics
Pretty Irl Lash Co.
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