Summary
Overview
Work History
Education
Skills
Timeline
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Chanelle Giroux

Port Hope,ON

Summary

Qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

13
13
years of professional experience

Work History

General Manager

Inspired Cannabis Co
12.2021 - Current
  • Achieving all KPI goals on a quarterly basis resulting in qualifying for full bonus
  • Maintaining top 3 store results in region on a weekly basis
  • Managing all aspects of 1-million-dollar store as per AGCO compliance and government regulations
  • Increasing store sales by over 100% within a period of 12 months
  • Achieving all targets of base wages, quarterly overall sales goal targets and mystery shops (Average 98%)
  • Scheduling
  • Cultivating, growing, and retaining customers base through an exemplary customer experience
  • Leading and developing store team by leveraging spot coaching, sales metrics tracking and coaching/succession tools
  • Managing operations, inventory, budget, and retail excellence standards to align with SOPs
  • Managing order cycle, shipping, and receiving processes
  • Presenting solutions to operational challenges to improve current practices
  • Coaching and developing staff on operational and sales processes to promote growth and succession planning
  • Hiring, training, developing and succession planning employees
  • Developing and implementing strategies to increase sales and profitability
  • Managing budget implementations, employee reviews, training, schedules, and contract negotiations
  • Comprehending, applying, following and enforcing guidelines as required by industry regulations

Employment Specialist

Durham, Unemployed Help Centre
01.2018 - 01.2021
  • Proactively conducted outreach to employers to identify opportunities in the hidden job market through cold calling, cold emailing and networking in the community
  • Client case management for Employment Ontario under ministry guidelines
  • Assisted individuals in the development of job readiness skills/tools (cover letter, resume, portfolio, etc.) and job search strategies
  • Achieved funding expenditure target on a yearly basis while obtaining an average of 90 job placements per year
  • Design customized action plans for each client through one-on-one meetings identifying barriers to employment and how to overcome them
  • Assess employer's workplace capacity to provide a positive work experience and workplace training for clients
  • Match clients who are job ready to current work opportunities throughout the community
  • Collaborate with employers in developing individual training plans and agreements for clients
  • Led job readiness and career-building workshops to uplift client confidence.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.

Event Manager

Beretta Farms
01.2016 - 01.2018
  • Event management (corporate, professional athlete teams and private)
  • Outsourced and managed external staff and volunteers for events
  • Communicated with stakeholders including local business partners, sponsors, vendors and local community organizations
  • Managing event including rentals, entertainment, décor, menu, beverages, staffing, and quotes
  • Developed individualized nutrition plans and menus for clientele
  • Managed company involvement with charitable events (Toronto Taste, Waterstock)
  • Administration including budget planning, CRM tracking, marketing, scheduling, coordinating, invoicing
  • Large scale account management
  • Logistics and route planning for 10-12 events per day

Brand Manager

Gap Inc
01.2011 - 01.2016
  • Managed a $5M store of 100+ employees and co-op students
  • Recruited, onboarded, trained and developed and trained a team within a large corporation responsible for merchandising
  • Team leader, motivator, energetic and passionate
  • Consistently met monthly, quarterly and yearly sales targets
  • Ensured successful development for myself and others through long- and short-term goal setting
  • Managed relationships with third party companies to give underprivileged youth opportunity to gain work experience
  • Promoted and oversaw multiple fundraising events for various local charities including Run for the Cure and the Toronto Aids Walk
  • Managed and trained 20+ associates to reach their goals of being promoted to the managerial level within Gap Inc through succession planning
  • Achieved a 12% sales increase in the K&B department at Gap Inc from
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences

Education

Advanced Diploma - Business Administration, Marketing

Sir Sandford Fleming College
Peterborough, ON
04.2008

Skills

  • Administration
  • Coaching and developing
  • Customer relationship management
  • Communication
  • Talent/team management
  • Microsoft Office
  • Budgeting
  • Leadership
  • Process Improvement
  • Customer Experience
  • Operations Management
  • Training and Development
  • Employee Onboarding
  • Recruitment

Timeline

General Manager

Inspired Cannabis Co
12.2021 - Current

Employment Specialist

Durham, Unemployed Help Centre
01.2018 - 01.2021

Event Manager

Beretta Farms
01.2016 - 01.2018

Brand Manager

Gap Inc
01.2011 - 01.2016

Advanced Diploma - Business Administration, Marketing

Sir Sandford Fleming College

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Chanelle Giroux