Chanelle Belanger
Burlington,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team or independently to reach personal and business goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Marks
Burlington
08.2023 - Current
- Monitored staff performance and identified areas for improvement.
- Maintained a safe and secure environment within the store.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Performed daily cash management duties.
- Implemented loss prevention measures to protect against theft and fraud.
- Assisted customers in locating products throughout the store.
- Supported the Store Manager in daily operations activities as needed.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting routine cycle counts and physical inventory.
Technical Service Representative
Ferrari & Associates
Vaughan
10.2021 - 08.2023
- Provided technical support to customers via phone and email.
- Maintained detailed records of all customer interactions in various systems for future reference.
- Responded promptly to customer inquiries and requests for assistance.
- Worked closely with other departments to ensure prompt resolution of customer issues/ renewals.
- Monitored incoming service requests from internal or external clients and provided accurate resolutions on time.
- Demonstrated strong problem-solving skills when dealing with complex issues.
- Assisted customers with various types of confidential issues via email and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming service calls and emails.
- Worked with various producers to deliver accurate information about their clients and accounts.
- Supported customers with online billing, access and account issues.
Manager /Lead Licensed Esthetician
Kabuki
Hamilton
01.2018 - 10.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance and identify areas of improvement.
- Initiated new projects that resulted in increased productivity throughout the pandemic.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Organized special events such as anniversary events or training sessions for employees.
- Scheduled and interviewed for potential candidates. Also conducted reference checks prior to hire.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Created monthly reports for staff members summarizing operational performance metrics.
Education
Diploma - Esthetics
Algonquin College
Ottawa, ON08-2012
Skills
- Staff Oversight/ employee scheduling
- Customer Service Management
- Inventory Monitoring/ product knowledge
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Microsoft Programs
- Team Development
- Account Management
- Researching
- Administrative Support
- Executive management support
- Complaint handling/ Conflict Resolution
- Project management abilities
- Critical Thinking
- Positive and professional
- Active Listening
- Adaptive team player
- Prioritization of daily tasks
- Payment Processing
Certification
- CPR Certified
Accomplishments
- Milton Champion Choice Award Diamond winner for best esthetician in 2014
References
References available upon request.
Timeline
Key Holder Supervisor
Marks
08.2023 - Current
Technical Service Representative
Ferrari & Associates
10.2021 - 08.2023
Manager /Lead Licensed Esthetician
Kabuki
01.2018 - 10.2021
Diploma - Esthetics
Algonquin College