Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Chanelle Belanger

Burlington,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team or independently to reach personal and business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Key Holder Supervisor

Marks
Burlington
08.2023 - Current
  • Monitored staff performance and identified areas for improvement.
  • Maintained a safe and secure environment within the store.
  • Resolved customer complaints in a timely manner.
  • Provided employees with feedback on job performance.
  • Performed daily cash management duties.
  • Implemented loss prevention measures to protect against theft and fraud.
  • Assisted customers in locating products throughout the store.
  • Supported the Store Manager in daily operations activities as needed.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Protected store assets by assisting routine cycle counts and physical inventory.

Technical Service Representative

Ferrari & Associates
Vaughan
10.2021 - 08.2023
  • Provided technical support to customers via phone and email.
  • Maintained detailed records of all customer interactions in various systems for future reference.
  • Responded promptly to customer inquiries and requests for assistance.
  • Worked closely with other departments to ensure prompt resolution of customer issues/ renewals.
  • Monitored incoming service requests from internal or external clients and provided accurate resolutions on time.
  • Demonstrated strong problem-solving skills when dealing with complex issues.
  • Assisted customers with various types of confidential issues via email and telephone.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming service calls and emails.
  • Worked with various producers to deliver accurate information about their clients and accounts.
  • Supported customers with online billing, access and account issues.

Manager /Lead Licensed Esthetician

Kabuki
Hamilton
01.2018 - 10.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance and identify areas of improvement.
  • Initiated new projects that resulted in increased productivity throughout the pandemic.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Organized special events such as anniversary events or training sessions for employees.
  • Scheduled and interviewed for potential candidates. Also conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Created monthly reports for staff members summarizing operational performance metrics.

Education

Diploma - Esthetics

Algonquin College
Ottawa, ON
08-2012

Skills

  • Staff Oversight/ employee scheduling
  • Customer Service Management
  • Inventory Monitoring/ product knowledge
  • Data Entry
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Information Security
  • Paperwork Processing
  • Microsoft Programs
  • Team Development
  • Account Management
  • Researching
  • Administrative Support
  • Executive management support
  • Complaint handling/ Conflict Resolution
  • Project management abilities
  • Critical Thinking
  • Positive and professional
  • Active Listening
  • Adaptive team player
  • Prioritization of daily tasks
  • Payment Processing

Certification

  • CPR Certified

Accomplishments

  • Milton Champion Choice Award Diamond winner for best esthetician in 2014

References

References available upon request.

Timeline

Key Holder Supervisor

Marks
08.2023 - Current

Technical Service Representative

Ferrari & Associates
10.2021 - 08.2023

Manager /Lead Licensed Esthetician

Kabuki
01.2018 - 10.2021

Diploma - Esthetics

Algonquin College

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Chanelle Belanger