Organized and dedicated Administrative professional with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to the team.
Overview
6
6
years of professional experience
Work History
Staff Scheduler
Alberta Health Services
11.2021 - 01.2023
Improved staff efficiency by developing and implementing optimized scheduling processes.
Reduced overtime costs through accurate forecasting of staffing needs and proactive adjustments to work schedules.
Enhanced employee satisfaction with flexible scheduling options, accommodating personal commitments and preferences.
Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
Administrative Support II, Screener
Alberta Health Services
03.2021 - 01.2023
Communicated with and screened patients, family support person(s) visitors regarding their general feeling of health or illness
Conveyed messages around proper hand hygiene and mask wearing to patients and family support persons
Assisted with mask wearing and educating on donning and doffing of masks and articulated expectations to all persons
Answered any questions of concern regarding screening to make certain the COVID-19 designated Support and Visitor guidelines are followed
Demonstrated strong communication, professionalism and customer service skills
Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
Client Service Coordinator
Bayshore Home Health
03.2020 - 03.2021
Ensure smooth and efficient operations of the practice by adhering to all the proper policy and procedures
Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
Streamlined communication channels for improved team collaboration and quicker response times to client requests.
Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
Handled and documented prospective client inquiries regarding requests for care and service
Daily data entry and maintaining accurate scheduling documentation for respective clients
Reported and collaborated with case managers, outside and government agencies as required
Assessed client service needs in consultation with the Supervisors; scheduled licensed and unlicensed employees for care and service assignments
Reported and Collaborated with other Case Managers, funder and or government program as required
Notified clients and Field employees regarding initial and ongoing schedules and appointments.
Facility Library Assistant
University Health Network
01.2018 - 01.2019
Provided a high level of exceptional customer service
Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Provided valuable research assistance to patrons seeking information or guidance on various topics.
Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
Increased awareness of available resources by creating informative signage and brochures for patron use.
Proactively and creatively researched and advised best options for clients
Performed data entry for daily facility stats
Carried out multi-system procedures for receiving, organizing and restocking of numerous items
Medical Office Assistant
Multi-Specialty Walk-In Clinic
01.2017 - 01.2018
Effectively provided front-line reception duties for the medical center
Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Operated a multi-line switchboard, screening and transferring calls to appropriate staff members
Booked and confirmed appointments along with referral appointments
Performed non-invasive duties for urine/blood samples for numerous requisitions
Administrative Support Assistant III at Alberta Health Services - Alberta Public Health NGAdministrative Support Assistant III at Alberta Health Services - Alberta Public Health NG
Environmental Services II at Alberta Health Services - University of Alberta HospitalEnvironmental Services II at Alberta Health Services - University of Alberta Hospital