Chanelle Anim
Mississauga,ON
Summary
Organized and dedicated Administrative professional with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to the team.
Overview
6
6
years of professional experience
Work History
Staff Scheduler
Alberta Health Services
11.2021 - 01.2023
- Improved staff efficiency by developing and implementing optimized scheduling processes.
- Reduced overtime costs through accurate forecasting of staffing needs and proactive adjustments to work schedules.
- Enhanced employee satisfaction with flexible scheduling options, accommodating personal commitments and preferences.
- Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
- Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
Administrative Support II, Screener
Alberta Health Services
03.2021 - 01.2023
- Communicated with and screened patients, family support person(s) visitors regarding their general feeling of health or illness
- Conveyed messages around proper hand hygiene and mask wearing to patients and family support persons
- Assisted with mask wearing and educating on donning and doffing of masks and articulated expectations to all persons
- Answered any questions of concern regarding screening to make certain the COVID-19 designated Support and Visitor guidelines are followed
- Demonstrated strong communication, professionalism and customer service skills
- Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
Client Service Coordinator
Bayshore Home Health
03.2020 - 03.2021
- Ensure smooth and efficient operations of the practice by adhering to all the proper policy and procedures
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled and documented prospective client inquiries regarding requests for care and service
- Daily data entry and maintaining accurate scheduling documentation for respective clients
- Reported and collaborated with case managers, outside and government agencies as required
- Assessed client service needs in consultation with the Supervisors; scheduled licensed and unlicensed employees for care and service assignments
- Reported and Collaborated with other Case Managers, funder and or government program as required
- Notified clients and Field employees regarding initial and ongoing schedules and appointments.
Facility Library Assistant
University Health Network
01.2018 - 01.2019
- Provided a high level of exceptional customer service
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Increased awareness of available resources by creating informative signage and brochures for patron use.
- Proactively and creatively researched and advised best options for clients
- Performed data entry for daily facility stats
- Carried out multi-system procedures for receiving, organizing and restocking of numerous items
Medical Office Assistant
Multi-Specialty Walk-In Clinic
01.2017 - 01.2018
- Effectively provided front-line reception duties for the medical center
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Operated a multi-line switchboard, screening and transferring calls to appropriate staff members
- Booked and confirmed appointments along with referral appointments
- Performed non-invasive duties for urine/blood samples for numerous requisitions
Education
Bachelors of Health Studies - Health Studies
York University
Toronto, ONSkills
- Customer Service
- Effective Communication
- Attention to Detail
- Problem Solving
- Decision Making
- Resource Allocation
- Organizational Skills
- Time Management
- Conflict Resolution
- Team Collaboration
- Training and Development
- Administrative Support
Timeline
Staff Scheduler
Alberta Health Services
11.2021 - 01.2023
Administrative Support II, Screener
Alberta Health Services
03.2021 - 01.2023
Client Service Coordinator
Bayshore Home Health
03.2020 - 03.2021
Facility Library Assistant
University Health Network
01.2018 - 01.2019
Medical Office Assistant
Multi-Specialty Walk-In Clinic
01.2017 - 01.2018
Bachelors of Health Studies - Health Studies
York University