Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanelle Anim

Mississauga,ON

Summary

Organized and dedicated Administrative professional with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to the team.

Overview

6
6
years of professional experience

Work History

Staff Scheduler

Alberta Health Services
11.2021 - 01.2023
  • Improved staff efficiency by developing and implementing optimized scheduling processes.
  • Reduced overtime costs through accurate forecasting of staffing needs and proactive adjustments to work schedules.
  • Enhanced employee satisfaction with flexible scheduling options, accommodating personal commitments and preferences.
  • Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
  • Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.

Administrative Support II, Screener

Alberta Health Services
03.2021 - 01.2023
  • Communicated with and screened patients, family support person(s) visitors regarding their general feeling of health or illness
  • Conveyed messages around proper hand hygiene and mask wearing to patients and family support persons
  • Assisted with mask wearing and educating on donning and doffing of masks and articulated expectations to all persons
  • Answered any questions of concern regarding screening to make certain the COVID-19 designated Support and Visitor guidelines are followed
  • Demonstrated strong communication, professionalism and customer service skills
  • Reduced errors in documentation by implementing thorough proofreading and editing procedures for all outgoing communications.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.

Client Service Coordinator

Bayshore Home Health
03.2020 - 03.2021
  • Ensure smooth and efficient operations of the practice by adhering to all the proper policy and procedures
  • Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
  • Streamlined communication channels for improved team collaboration and quicker response times to client requests.
  • Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Handled and documented prospective client inquiries regarding requests for care and service
  • Daily data entry and maintaining accurate scheduling documentation for respective clients
  • Reported and collaborated with case managers, outside and government agencies as required
  • Assessed client service needs in consultation with the Supervisors; scheduled licensed and unlicensed employees for care and service assignments
  • Reported and Collaborated with other Case Managers, funder and or government program as required
  • Notified clients and Field employees regarding initial and ongoing schedules and appointments.

Facility Library Assistant

University Health Network
01.2018 - 01.2019
  • Provided a high level of exceptional customer service
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Provided valuable research assistance to patrons seeking information or guidance on various topics.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Increased awareness of available resources by creating informative signage and brochures for patron use.
  • Proactively and creatively researched and advised best options for clients
  • Performed data entry for daily facility stats
  • Carried out multi-system procedures for receiving, organizing and restocking of numerous items

Medical Office Assistant

Multi-Specialty Walk-In Clinic
01.2017 - 01.2018
  • Effectively provided front-line reception duties for the medical center
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Operated a multi-line switchboard, screening and transferring calls to appropriate staff members
  • Booked and confirmed appointments along with referral appointments
  • Performed non-invasive duties for urine/blood samples for numerous requisitions

Education

Bachelors of Health Studies - Health Studies

York University
Toronto, ON

Skills

  • Customer Service
  • Effective Communication
  • Attention to Detail
  • Problem Solving
  • Decision Making
  • Resource Allocation
  • Organizational Skills
  • Time Management
  • Conflict Resolution
  • Team Collaboration
  • Training and Development
  • Administrative Support

Timeline

Staff Scheduler

Alberta Health Services
11.2021 - 01.2023

Administrative Support II, Screener

Alberta Health Services
03.2021 - 01.2023

Client Service Coordinator

Bayshore Home Health
03.2020 - 03.2021

Facility Library Assistant

University Health Network
01.2018 - 01.2019

Medical Office Assistant

Multi-Specialty Walk-In Clinic
01.2017 - 01.2018

Bachelors of Health Studies - Health Studies

York University
Chanelle Anim