Hi, I’m
Chanel Viner
Airdrie,AB
Summary
Motivated small business owner and customer service professional with over 10 years of hospitality experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well organized with excellent leadership and team building record. Highly ambitious with background in sales, training and customer relations. Expertise in report analysis, forecasting and client needs assessments.
Overview
14
years of professional experience
Work History
Koret Studios Inc.
Vacation Rental Property Manager
06.2016 - Current
Job overview
- Kept properties in compliance with local, and federal regulations.
- Administered operations to handle needs of over 100 guests across 2 property units.
- Collected and maintained careful records of payments and payment dates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for guests on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Provided exceptional customer service, communication, and comfort for guests, earning a super host status & happy reviews.
Chanel Viner Photography
Business Owner- Photographer
01.2015 - Current
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and services with customers and vendors to decrease expenses and increase profit.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Unique & captivating Creative Direction helping clients sell more products.
- Maintained good relationships with Modelling Agencies. Booking models, creating call sheets, organizing call times.
- Location scouting & styling of clothing & makeup
MeeT On Main
Lead Server
04.2016 - 11.2018
Job overview
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Joseph Richard Group
Bartender
01.2009 - 10.2014
Job overview
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Serving It RightVancouver, BC
Certificate from Safe Alcohol Consumption & Service
Emily Carr UniversityVancouver, BC
Certificate from Photography
01.2019
Skills
- Team Leadership
- Hospitality Service Expertise
- Skilled Multi-Tasker
- Excellent Work Ethic
- Proficient Time Management
- Exceptional Attention to Detail
- Calm Under Pressure
- Dynamic and Friendly
- Social Media Engagement
- Design Programs
- Digital Photography
www.chanelviner.com
A link to my personal creative work, and hired shoots.
Timeline
Vacation Rental Property Manager
Koret Studios Inc.
06.2016 - Current
Lead Server
MeeT On Main
04.2016 - 11.2018
Business Owner- Photographer
Chanel Viner Photography
01.2015 - Current
Bartender
Joseph Richard Group
01.2009 - 10.2014
Serving It Right
Certificate from Safe Alcohol Consumption & Service
Emily Carr University
Certificate from Photography
Similar Profiles
Rebekah PellotRebekah Pellot
Parking Production at CBS Studios , NBC Studios and Warner Brothers StudiosParking Production at CBS Studios , NBC Studios and Warner Brothers Studios
NOAH LASHLYNOAH LASHLY
Production Secretary at Amazon Studios ; NETFLIX ; Walt Disney StudiosProduction Secretary at Amazon Studios ; NETFLIX ; Walt Disney Studios
Mark ScrivenMark Scriven
Owner/Operator at AJ Studios, LLC DBA Board & Brush Creative StudiosOwner/Operator at AJ Studios, LLC DBA Board & Brush Creative Studios
Darshan PatelDarshan Patel
Delivery Station Warehouse Associate at Amazon Fulfillment CentreDelivery Station Warehouse Associate at Amazon Fulfillment Centre
Cole HowardCole Howard
Keyholder, Assistant Manager & Supervisor at Uncle Tetsu's Japanese CheesecakesKeyholder, Assistant Manager & Supervisor at Uncle Tetsu's Japanese Cheesecakes