Chanel Paris
Ottawa,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Keg Steakhouse & Bar
06.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Restaurant Busser
Keg Steakhouse & Bar
06.2023 - Current
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Restaurant Server
3 Brasseurs
08.2023 - 10.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Barback
3 Brasseurs
08.2023 - 10.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Banquet Server
Hilton Garden Inn Hotel
11.2022 - 04.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
Kitchen Expeditor
Gitanes French Restaurant
05.2022 - 09.2022
- Coordinated plate presentations, ensuring consistent appearance across all dishes served to guests.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Played key role in bolstering high-end dining experience by optimizing resources allocation.
- Assisted in updating the ticket system as needed, ensuring accuracy and efficiency in order processing and communication.
Education
Bachelor of Arts - Global And International Studies
Carleton University
Ottawa, ON04.2026
High School Diploma -
Canterbury High School
Ottawa, ON06.2021
Skills
- Strong multitasking
- Active Learning
- Complex Problem-Solving
- Interactive communication skills
- Reliable and Responsible
- Detail Oriented
- Hospitality service expertise
- Team Collaboration
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Certification
- SmartServe, 2022
- Forum For Young Canadians, 2019
- Musical Theatre & Theatre, 2014 to 2021
Crossfit
Enjoyment in friendly competitive activity for personal enjoyment in regards of physical and mental health.
Timeline
Restaurant Server
3 Brasseurs
08.2023 - 10.2023
Restaurant Barback
3 Brasseurs
08.2023 - 10.2023
Restaurant Hostess
Keg Steakhouse & Bar
06.2023 - Current
Restaurant Busser
Keg Steakhouse & Bar
06.2023 - Current
Banquet Server
Hilton Garden Inn Hotel
11.2022 - 04.2023
Kitchen Expeditor
Gitanes French Restaurant
05.2022 - 09.2022
Bachelor of Arts - Global And International Studies
Carleton University
High School Diploma -
Canterbury High School