Summary
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Chanel Kasongo

Ottawa

Summary

Enthusiastic and highly motivated recent graduate with a passion for taking initiative and embracing new challenges. Proficient in both PC and Mac computer skills. Proven ability to quickly adapt and learn new technologies. Actively seeking a position in a professional growth-oriented environment where the opportunity to contribute as a valuable member of a dynamic team is highly valued.

Work History

Clinical Assistant and Coordinator

Waterloo Foot Clinic Uptown & Walkrite Foot Clinic
  • Provided compassionate care and support to patients by assisting primary chiropodist with treatments including routine treatments and surgeries
  • Maintain accurate and up-to-date patient records, including medical history, treatment plans, and progress notes, utilizing electronic medical record systems to ensure confidentiality and compliance with regulations and policies
  • Ensure the cleanliness and functionality of medical equipment and instruments, performing routine maintenance and sterilization procedures to uphold infection control standards and promote patient safety
  • Schedule patient appointment to facilitate efficient workflow and timely access to healthcare services, received payment and submitted insurance claims.

Chemistry Instructional Assistant

Wilfrid Laurier University
  • Prepared for experiments in advance to ensure my expertise was up to date
  • Supervised the laboratory during experiments and ensured safety of all students
  • Marked assignments promptly, and provided individualized detailed feedback to students
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supported student learning objectives through personalized and small group assistance.

Server – Smart Serve Certified

Lone Star Texas Grill
  • Knowledgeable of the menu, including ingredients and preparation methods, to answer customer questions and make recommendations to increase sales
  • Anticipated and addressed customer needs, providing attentive service to enhance their dining experience
  • Fulfilled roles as a bartender and food expeditor to ensure the success of the team
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server – Smart Serve Certified

Conspiracy Theory Brewery
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Cashier/Runner

Aramark – Canadian Tire Center
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Prepared food and drink orders and served over twenty thousand guest each hockey game
  • Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.

Sales Associate

Aerie Bayshore
  • Effectively used product knowledge to address customers inquiries and increase sales
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Self-Employed

Virtual Tutor
  • Developed personalized learning plans for students with special educational needs, enabling significant progress in their academic performance.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.

Physiotherapist Assistant – Co-op

Senses Physiotherapy and Massage Clinic
  • Completed daily administrative task on the computer proficiently
  • Daily housekeeping to ensure the cleanliness of facilities
  • Helped the primary physiotherapist by preparing treatments and assisting in treatments

Education

Honours Bachelor of Science - Health Science

Wilfrid Laurier University
Waterloo, ON
04.2025

High School Diploma -

St Paul High School
Ottawa, ON
01.2021

Skills

  • Time Management
  • Critical Thinking
  • Memorization
  • Medical billing
  • Appointment scheduling
  • Sterilization techniques
  • Verbal and written communication
  • Exceptional customer service
  • Guest engagement
  • Safe food handling
  • High volume dining
  • Team collaboration

Hobbies and Interests

  • Health Promotion
  • Health and Wellness
  • Social Determinants of Health

Languages

English
French

Timeline

Clinical Assistant and Coordinator

Waterloo Foot Clinic Uptown & Walkrite Foot Clinic

Chemistry Instructional Assistant

Wilfrid Laurier University

Server – Smart Serve Certified

Lone Star Texas Grill

Server – Smart Serve Certified

Conspiracy Theory Brewery

Cashier/Runner

Aramark – Canadian Tire Center

Sales Associate

Aerie Bayshore

Self-Employed

Virtual Tutor

Physiotherapist Assistant – Co-op

Senses Physiotherapy and Massage Clinic

Honours Bachelor of Science - Health Science

Wilfrid Laurier University

High School Diploma -

St Paul High School
Chanel Kasongo