Chanel Jacobs
Redding
Summary
Dynamic professional with a proven track record in the food service industry, exemplified by a pivotal role at From The Hearth. Excelled in espresso preparation and team leadership, enhancing customer satisfaction and operational efficiency. Skilled in adaptability and maintaining cleanliness standards, consistently exceeding expectations without compromising quality.
Overview
9
9
years of professional experience
Work History
Lead Barista
From The Hearth
03.2022 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Hostess/Busser
Olive Garden
07.2018 - 12.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
Courtesy Clerk
Raley's Supermarket
06.2016 - 12.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Associates Degree - Psychology
Shasta College
Redding, CAHigh School - Basic Education
Foothill High School
Palo Cedro, CA07.2014
Skills
- Adaptability to change
- Espresso preparation
- Menu memorization
- Food service
- Food running
- Team leadership
- Problem-solving
- Attention to detail
- Team player
- Friendly and outgoing
Timeline
Lead Barista
From The Hearth
03.2022 - Current
Hostess/Busser
Olive Garden
07.2018 - 12.2019
Courtesy Clerk
Raley's Supermarket
06.2016 - 12.2017
Associates Degree - Psychology
Shasta College
High School - Basic Education
Foothill High School
Similar Profiles
Felicity DeMarcoFelicity DeMarco
Barista at From The HearthBarista at From The Hearth
James BrooksherJames Brooksher
Line Cook at From The HearthLine Cook at From The Hearth
Erika KennedyErika Kennedy
Founder at Social Hearth MediaFounder at Social Hearth Media