Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Jacobs

Redding

Summary

Dynamic professional with a proven track record in the food service industry, exemplified by a pivotal role at From The Hearth. Excelled in espresso preparation and team leadership, enhancing customer satisfaction and operational efficiency. Skilled in adaptability and maintaining cleanliness standards, consistently exceeding expectations without compromising quality.

Overview

9
9
years of professional experience

Work History

Lead Barista

From The Hearth
03.2022 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.

Hostess/Busser

Olive Garden
07.2018 - 12.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.

Courtesy Clerk

Raley's Supermarket
06.2016 - 12.2017
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Education

Associates Degree - Psychology

Shasta College
Redding, CA

High School - Basic Education

Foothill High School
Palo Cedro, CA
07.2014

Skills

  • Adaptability to change
  • Espresso preparation
  • Menu memorization
  • Food service
  • Food running
  • Team leadership
  • Problem-solving
  • Attention to detail
  • Team player
  • Friendly and outgoing

Timeline

Lead Barista

From The Hearth
03.2022 - Current

Hostess/Busser

Olive Garden
07.2018 - 12.2019

Courtesy Clerk

Raley's Supermarket
06.2016 - 12.2017

Associates Degree - Psychology

Shasta College

High School - Basic Education

Foothill High School
Chanel Jacobs