Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chanel Cull

Toronto,ON

Summary

Enthusiastic Waitress eager to apply 3 years of experience and dedication to customer service to a challenging new role with room for advancement. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. I am trained in customer service methods and sales techniques, and am adaptable and versatile with willingness to learn.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress

Wexford Restaurant
Toronto, ON
08.2018 - Current
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager.
  • Cleared dirty dishes, refilled beverage glasses, and cleaned tables.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections.
  • Attended to new tables promptly to answer first questions and take drink orders.
  • Inventoried and restocked items throughout day.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.

Line Cook

Muckish Irish Pub
Toronto, O.N.
07.2016 - 08.2018
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Handled portion control activities according to specified instructions provided by the chef.
  • Monitored the time and heat of equipment ensuring that both were regulated as necessary.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Kept kitchen areas clean and free of debris and water.
  • Assisted with guest inquiries, and take-out orders
  • Upheld highest standard for cleanliness of glass and silverware.
  • Emptied and maintained trashcans and outdoor dumpster area.

Bartender Server

Happy Time Barney's Bar & Dining
Toronto, ON
10.2015 - 12.2015
  • Maintained accuracy and efficiency when processing sales transactions.
  • Reviewed identification in adherence with state and federal laws for serving alcohol.
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty.
  • Served alcoholic and non-alcoholic beverages in a bar environment.
  • Kept cases and shelves clean and well stocked.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Maintained clean dining room, lobby and service areas at all times.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.

Fry Cook

Mama's Boys Burgers
Toronto, ON
04.2015 - 06.2015
  • Monitored the time and heat of equipment ensuring that both were regulated as necessary.
  • Listened to, understood and clarified guest concerns and issues.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained an atmosphere of enthusiastic customer service.
  • Inventoried and restocked items throughout day.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Education

High School Diploma - undefined

Scarborugh Centre For Alternative Studies
720 Midland Ave, Scarborough O.N.
2015

Skills

  • Order taking
  • Cash handling
  • Customer service
  • Food serving
  • Table setting
  • Bussing understanding
  • Cleaning
  • Teamwork and collaboration
  • Food and kitchen safety
  • Stocking and replenishing
  • Flexible schedule capability

Certification

  • OSHA certification: Food Handling
  • Smart Serve

Timeline

Waitress

Wexford Restaurant
08.2018 - Current

Line Cook

Muckish Irish Pub
07.2016 - 08.2018

Bartender Server

Happy Time Barney's Bar & Dining
10.2015 - 12.2015

Fry Cook

Mama's Boys Burgers
04.2015 - 06.2015

High School Diploma - undefined

Scarborugh Centre For Alternative Studies

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Chanel Cull