Chanel Cull
Toronto,ON
Summary
Enthusiastic Waitress eager to apply 3 years of experience and dedication to customer service to a challenging new role with room for advancement. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. I am trained in customer service methods and sales techniques, and am adaptable and versatile with willingness to learn.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Wexford Restaurant
Toronto, ON
08.2018 - Current
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager.
- Cleared dirty dishes, refilled beverage glasses, and cleaned tables.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections.
- Attended to new tables promptly to answer first questions and take drink orders.
- Inventoried and restocked items throughout day.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
Line Cook
Muckish Irish Pub
Toronto, O.N.
07.2016 - 08.2018
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Handled portion control activities according to specified instructions provided by the chef.
- Monitored the time and heat of equipment ensuring that both were regulated as necessary.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Completed finishing touches such as garnishes on dishes before final delivery.
- Kept kitchen areas clean and free of debris and water.
- Assisted with guest inquiries, and take-out orders
- Upheld highest standard for cleanliness of glass and silverware.
- Emptied and maintained trashcans and outdoor dumpster area.
Bartender Server
Happy Time Barney's Bar & Dining
Toronto, ON
10.2015 - 12.2015
- Maintained accuracy and efficiency when processing sales transactions.
- Reviewed identification in adherence with state and federal laws for serving alcohol.
- Built a solid rapport with many frequent patrons to cultivate guest loyalty.
- Served alcoholic and non-alcoholic beverages in a bar environment.
- Kept cases and shelves clean and well stocked.
- Monitored guest for intoxication and immediately reported concerns to management.
- Maintained clean dining room, lobby and service areas at all times.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
Fry Cook
Mama's Boys Burgers
Toronto, ON
04.2015 - 06.2015
- Monitored the time and heat of equipment ensuring that both were regulated as necessary.
- Listened to, understood and clarified guest concerns and issues.
- Maintained high standards of cleanliness and sanitation.
- Maintained an atmosphere of enthusiastic customer service.
- Inventoried and restocked items throughout day.
- Completed finishing touches such as garnishes on dishes before final delivery.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Education
High School Diploma - undefined
Scarborugh Centre For Alternative Studies
720 Midland Ave, Scarborough O.N.2015
Skills
- Order taking
- Cash handling
- Customer service
- Food serving
- Table setting
- Bussing understanding
- Cleaning
- Teamwork and collaboration
- Food and kitchen safety
- Stocking and replenishing
- Flexible schedule capability
Certification
- OSHA certification: Food Handling
- Smart Serve
Timeline
Waitress
Wexford Restaurant
08.2018 - Current
Line Cook
Muckish Irish Pub
07.2016 - 08.2018
Bartender Server
Happy Time Barney's Bar & Dining
10.2015 - 12.2015
Fry Cook
Mama's Boys Burgers
04.2015 - 06.2015
High School Diploma - undefined
Scarborugh Centre For Alternative Studies