CHANEL CHALLENGER
Brampton,ON
Summary
Dedicated social service professional with extensive experience supporting diverse populations, including youth, newcomers, and individuals with disabilities. Proven expertise in case management, crisis intervention, and program development. Skilled in creating strengths-based, client-focused plans, fostering collaboration with community organizations, and providing compassionate support to individuals facing psycho-social challenges. Committed to advancing equity, inclusion, and social justice. Friendly and adaptable individual with passion for helping others and strong sense of empathy. Possesses fundamental knowledge of crisis intervention and basic first aid, coupled with excellent communication skills. Committed to making positive impact on communities in need.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis Housing Worker
Canadian Mental Health Association
06.2024 - Current
- Provide individualized support to clients in transitional housing, assisting with daily living activities and life skills development.
- Facilitated outreach activities to build community awareness.
- Deliver crisis intervention services, ensuring client safety and promoting mental health recovery.
- Develop and facilitate wellness programs aimed at fostering independent living.
- Collaborate with community partners and government agencies to connect clients with essential resources.
- Maintain accurate documentation of client progress, interventions, and incidents.
Youth Relief Worker
Our Place Peel
12.2022 - Current
- Conduct thorough intakes and contribute to program facilitation for youth entering the shelter, ensuring a seamless and supportive entry process
- Cultivate a positive and inclusive environment for youth seeking shelter services, fostering a sense of safety and well-being
- Assist youth in their daily routines, offering guidance in activities such as cooking, cleaning, and life skills development
- Manage diverse responsibilities, including completing intakes, answering phones, and ensuring building safety through regular hourly security checks
- Provide supervision, support, and crisis counseling to residents within the shelter, promoting a secure and empathetic living environment
- Maintain meticulous documentation of shift activities and incidents, ensuring accuracy and compliance with record-keeping standards
- Take charge of entering client data accurately and in a timely manner, contributing to the preparation of monthly, quarterly, and annual funding reports
- Actively participate in the facilitation of weekly resident meetings, fostering open communication and collaboration within the shelter community
Intaker & ODSP Case Manager (Placment Student)
North Peel & Dufferin Community Legal Services
09.2023 - 04.2024
- Exhibit precision and conciseness in documentation and note-taking practices, ensuring accuracy and clarity in record-keeping
- Demonstrate resilience in maintaining professionalism, composure, and neutrality when addressing challenging situations with clients
- Possess excellent written and verbal communication skills, facilitating effective interaction with clients and team members
- Conduct interviews with clients to assess disabilities and gather pertinent information for comprehensive case evaluation
- Execute the file opening process, encompassing meticulous database entry and document signing
- Collaborate seamlessly with Ontario Works and ODSP teams, ensuring smooth liaison for efficient case management
- Engage in correspondence with various organizations involved in cases, such as Ontario Works, the Disability Adjudication Unit, the Social Benefit Tribunal, etc
- Maintain meticulous file tracking, utilizing a specialized database designed for this purpose to monitor the progress of each case
Youth Settlement Worker
Kinnect Support Services & Our Place Peel
06.2022 - 06.2023
- Extend a warm welcome to immigrant youth and conduct comprehensive initial and ongoing needs assessments to identify their unique requirements
- Evaluate educational, social, and emotional challenges and gaps encountered by newcomer youth, devising effective approaches to address these issues
- Provide orientation, assistance, and advocacy to support newcomer youth in fulfilling their settlement needs, including accessing training and education, establishing social networks, accompanying clients to appointments, and delivering itinerant services in local schools
- Effectively address language barriers by utilizing interpretation resources as appropriate, ensuring effective communication with diverse communities
- Maintain meticulous records and data in a timely manner using internal database tools, facilitating accurate reporting for program evaluation and improvement
- Contribute to the development, implementation, and evaluation of innovative youth program development activities, including the facilitation of group programs tailored to the unique needs of newcomer youth
- Settlement Hotel Program
Youth Worker
Kinnect Support Services
06.2022 - 12.2022
- Conduct intake assessments for clients in need of short/long-term housing and emergency shelter
- Enforced shelter standards and policies, ensuring compliance with all established procedures set by the agency/Ministry
- Worked various shifts, including morning, evening, and overnight, to fulfill job responsibilities
- Executed duties that included managing daily routines, organizing recreational activities, implementing behavioral management strategies, and delivering life skills education
- Maintained routine within the residences, performing household chores such as cleaning, general maintenance, and ensuring cleanliness of the staff workspace
- Ensured clients adhered to prescribed medication routines, including witnessing the client taking medications and documenting as applicable
- Completed daily logs, incident reports, medication charts, and other legal documents
- Undertook additional responsibilities, including attending appointments with clients, completing household chores, and adhering to Health and Safety standards
Youth Support Worker
Bayfield Treatment Centres
03.2018 - 10.2019
- Maintained a secure environment while actively supporting youth in their learning endeavors and goal achievement
- Championed and sustained a therapeutic environment tailored to a diverse population of children and youth grappling with various social, behavioral, and mental health challenges
- Collaborated seamlessly with program specialists, contributing to the design and implementation of engaging program activities
- Supported colleagues by sharing responsibilities for program activities, daily care duties, and collaborative problem-solving efforts
- Adhered to established behavioral support and intervention guidelines, demonstrating proficiency in crisis intervention when necessary
- Managed administrative responsibilities, including client progress reports, incident reports, and behavior tracking, ensuring accurate and comprehensive record-keeping
Education
Bachelor's Degree - Social Work
York University
Toronto, ON06-2024
Diploma - Social Service Worker
Sheridan College
Brampton, ON04.2017
Skills
- Crisis intervention
- Advocacy
- Case management
- Organizational skills
- Excellent communication
- Collaboration and teamwork
- Problem-solving abilities
- Multitasking
- Time management
- Problem solving
- Support plans
- Referral services
ADDITIONAL EXPERIENCE
- Rexdale Women’s Centre – Settlement Counsellor, Etobicoke, ON
- Placement Student –600hrs
- 09/2016 –04/2017
Certification
First Aid and CPR, CPI Certifications and Applied Suicide Intervention Skills Training
Timeline
Crisis Housing Worker
Canadian Mental Health Association
06.2024 - Current
Intaker & ODSP Case Manager (Placment Student)
North Peel & Dufferin Community Legal Services
09.2023 - 04.2024
Youth Relief Worker
Our Place Peel
12.2022 - Current
Youth Settlement Worker
Kinnect Support Services & Our Place Peel
06.2022 - 06.2023
Youth Worker
Kinnect Support Services
06.2022 - 12.2022
Youth Support Worker
Bayfield Treatment Centres
03.2018 - 10.2019
First Aid and CPR, CPI Certifications and Applied Suicide Intervention Skills Training
Bachelor's Degree - Social Work
York University
Diploma - Social Service Worker
Sheridan College
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