Chandrika Sharma
Moncton,New Brunswick
Summary
Proven Assistant Team Leader at Dollarama, adept in performance monitoring and motivational leadership. Excelled in enhancing team productivity and customer satisfaction, achieving significant improvements in task prioritization and client support. Skilled in cash handling and problem-solving, demonstrating a keen attention to detail and a strong focus on achieving targets through effective teamwork and collaboration.
Overview
2
2
years of professional experience
Work History
Assistant Team Leader
Dollarama
07.2024 - Current
- Oversaw team efficiency and delivered frequent updates to upper management.
- Assisted customer service in managing challenging client issues.
- Directed task prioritization to ensure target achievement.
Assistant Team Leader
Dollarama
06.2023 - 05.2024
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
Education
International Business Management - Business Administration
12.2023
Skills
- Performance monitoring
- Motivational leadership
- Customer focused
- Client support
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Attention to detail
- Cash handling
- Overseeing daily activities
Languages
English
Native or Bilingual
Timeline
Assistant Team Leader - Dollarama
07.2024 - Current
Assistant Team Leader - Dollarama
06.2023 - 05.2024
St. Clair College of Applied Arts And Technology - International Business Management, Business Administration
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