Summary
Overview
Work History
Education
Skills
Timeline
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CHANDRIKA GAZDAR

Richmond,Canada

Summary

Experienced automotive professional with a proven track record of delivering exceptional customer service, driving sales growth, and leading training and development initiatives. Skilled in managing teams and fostering a positive work environment to achieve company goals. Adept at building strong relationships with customers and colleagues to ensure satisfaction and loyalty. Passionate about continuous improvement and exceeding expectations in the automotive industry.

Overview

17
17
years of professional experience

Work History

Assistant Service Manager/Service Manager

Lion Electric Company (OEM)
01.2024 - Current
  • Manage the day-to-day operations of the service department covering Western Canada
  • Work closely with all departments to ensure the highest quality of workmanship is performed in a timely manner. Build partnerships with our customers and ensure we are adjusting our services to meet their needs and expectations while developing ways to increase service department revenue
  • Supervise technicians’ performance and arrange training programs to keep the team’s skills/qualifications up to date.
  • Attend weekly Parts and Service meetings with managers across our North American network.
  • Hold weekly service department meetings and perform reviews with all members of the team to ensure the importance of customer satisfaction. Develop training programs to improve customer service and standards.
  • Perform budget reviews and purchase shop equipment, such as diagnostic tools, that will improve quality, productivity and efficiency in the service department.
  • Work with parts and warehouse coordinators to ensure correct levels of inventory is being stocked to meet and exceed customer vehicles.
  • Continuously strive for improvement in current processes and procedures, Identify and support growth within the service department.
  • Manage the operations of the facility to ensure all safety procedures are met and all licensing is renewed, i.e., WorkSafe BC and CVSE

Service Manager

Zeemac Vehicle and Fleet Services
10.2020 - 12.2023
  • Maintain profitability of the service department. Increased revenue each year by 20%
  • Developed ways to market to current or potential clients to increase the volume of work in the service department.
  • Review daily sales numbers with the department to ensure goals are being met.
  • Review service reports weekly with the Operations Manager to identify challenges or opportunities.
  • Coordinate and communicate regularly with other departments within Zeemac to increase the potential sales opportunities for all departments.
  • Ensure efficient workflow and communication within the Service Department.
  • Supplier/Vendor negotiations to ensure appropriate terms, delivery and pricing are maintained.
  • Negotiation with Fleet companies and getting authorization for repairs as needed.
  • Oversee Parts Warranty claims and returns.
  • Oversee and approve payroll and commissions for the department.
  • Interview, hire, develop, coach, and motivate staff.
  • Obtained Inspectors facility license to document CVI’s and OPI’s.
  • Perform various duties of the service advisor such as ordering parts, obtaining approval on quotes, writing up work orders etc.

Fleet and Commercial Service Advisor

Dueck Auto Group
07.2008 - 09.2020
  • Responsible for the service and maintenance of vehicles of our commercial and retail customers
  • Ensure that all repairs are completed in a timely manner.
  • Maintain records of all future services recommended.
  • Responsible for liaising between technicians and customers
  • Contacting customers on a regular basis to ensure top quality of all services provided.
  • Checked invoices for accuracy.
  • Proactively seeking new business to grow the business.
  • Maintained a high CSI score.

Education

Bachelor of Arts - Tourism And Hospitality Management

Ecole Les Roches
Switzerland
07-1992

Skills

  • Client support
  • Collaborative team management
  • Vendor partnership development
  • Budget management
  • Effective verbal communication
  • Experienced with MS Dynamics 365
  • Proficient in CDK
  • PBS program management
  • Proficient in Microsoft Teams
  • Experienced with Google Suite applications

Timeline

Assistant Service Manager/Service Manager

Lion Electric Company (OEM)
01.2024 - Current

Service Manager

Zeemac Vehicle and Fleet Services
10.2020 - 12.2023

Fleet and Commercial Service Advisor

Dueck Auto Group
07.2008 - 09.2020

Bachelor of Arts - Tourism And Hospitality Management

Ecole Les Roches

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CHANDRIKA GAZDAR