Experienced Clinical Nurse Manager committed to building integrated nursing teams and improving patient outcomes. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clinical Program Manager
Rady Children's Hospital
06.2024 - Current
Manage daily operations of two inpatient acute, the Child and Adolescent unit and the Psychiatric Emergency Department supporting over 100 staff of various disciplines
Manage and worked with the County of San Diego submitting required reports and data to fulfill contract obligations
Utilization review for private and county patients
Assist in the coordination with several departments to create patient flow
Review and maintain FTE usage related to current budget
Work closely with patient advocate to ensure quality of care
Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
Promote high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment
Work with nurse supervisors to develop nursing staff through education, evaluation, performance management, and competency improvement.
Implemented new policies and safety procedures for staff on both units
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
Oversee overall operation of nursing services and patient care
Reviewed operational policies and recommended solutions and change to the medical director
Communicate with patients and families to determine best outcomes in care
Clinical Nurse Manager
Sharp Mesa Vista
08.2020 - 05.2024
Clinical Nurse Manager of three inpatient psychiatric units including child and adolescents, chemical dependency, and mood disorders
Responsible for over 70 employees and 57 inpatient unit beds
Lead a team of nurses and healthcare professionals to ensure high-quality patient care in a fast-paced clinical setting
Develop and implement policies and procedures to improve efficiency and compliance with industry regulations
Assist and implement strategies to achieve organizational goals
Develop programming specific to various psychiatric populations
Oversee the scheduling and coordination of patient treatments and procedures to optimize patient outcomes
Increased the electronic rounding to 99% compliance
Conduct performance evaluations provided coaching and feedback and facilitate professional development opportunities and mentoring for staff members
Implement team building and interventions to elevate staff satisfaction and retainment
Maintain a 96% staff satisfaction rate and 95%-97% patient satisfaction rate
Collaborate with physicians, pharmacists, and other healthcare providers to create comprehensive care plans and improve interdisciplinary communication and patient outcomes
Responsible for budget planning
Create accurate plans that align with the department's goals and healthcare objectives
Review financial information to identify potential issues, trends, and suggest corrective actions
Monitoring expenditure and ensuring alignment with the projected budget
Collaborate with department heads and stakeholders to understand and incorporate their financial needs
Forecasting future needs by making decisions about how to allocate resources
Decreased FY2023 budget by 275,000
Senior Nursing Specialist
Sharp Mesa Vista
02.2017 - 08.2020
Clinical expert, educator, researcher, and consultant for a 158-bed psychiatric facility
Assisted with three psychiatric units, chemical dependency, child and adolescent, and a mood disorder unit
Coordinated all the nursing school's clinical rotations and preceptorships
Facilitated new hire orientation and training
Planned and evaluated overall nursing staff development in response to patient and healthcare trends, regulatory requirements, and organizational strategic priorities
Facilitator of numerous hospital committees involving interdisciplinary healthcare professionals
Conducted and communicated comprehensive outcome evaluation of educational activities on the nursing team
Implemented programming strategies to improve patient outcomes
Lead Clinician
Sharp Mesa Vista
05.2006 - 03.2018
Nursing Supervisor of a 23-bed acute psychiatric adult unit
Worked with a variety of psychiatric and chemical dependency disorders
Developed nursing care procedures and utilized direct patient care skills
Responsible for team assignments, payroll, and scheduling
Coached and mentored unit staff
Utilized communication and management skills to provide quality patient care
Successful in managing time, prioritizing tasks, and organizing projects to improve patient outcomes
Preceptor to new employees, designed and implemented staff development tools
Rounded often with patients and staff for feedback related to unit procedures
Member of numerous committees to manage hospital policies and procedures
Participated in providing patient care while maintaining patient satisfaction scores above the 90th percentile
Administrative Liaison
Sharp Mesa Vista
04.2012 - 02.2017
Supervised daily hospital operations for seven inpatient units, including staffing resources, admission and discharge activity, crisis intervention and LPS activity
Provided recovery service to patients and families
San Diego county certified to place legal holds on patients when needed
Managed codes and restraint placement to ensure proper and safe techniques were used
Communicated with regulatory agencies and internal structures concerning legal situations that occurred in daily operations
Performed daily revenue reconciliation activities
Participated in the disaster committees, safety committees, and seclusion restraint committee to support hospital-based performance improvement initiatives
Advanced Nurse Clinician
Sharp Mesa Vista
05.2003 - 06.2006
Advanced Clinician of Child and Adolescent unit
Delivered care to clients ranging from five years old up to 18 years old
Worked in various units including, electroconvulsive treatment, intake, critical care areas, and chemical dependency, provide leadership and supervision to paraprofessionals, coordinated care with all disciplines
Developed and implemented tools used in the nursing process
Developed and delivered education trainings for staff and educated on required competencies
Designed tools and processes used in daily nursing practice
Participated on various hospital committees to facilitate process improvement
Clinical Nurse
Sharp Mesa Vista
05.2001 - 05.2003
Clinical nurse of a 27-bed child and adolescent unit
Alternate charge nurse and provided leadership and supervision to paraprofessionals including mental health workers and licensed vocational nurses
Admitted, discharged, and developed nursing diagnosis, assisted with psychiatric evaluations, administered medication and treatment therapeutically
Provided patient and family teaching
Delegated, assigned, communicated expectations of the care and delivery process
Utilized the nursing process and critical thinking to provide patient care consistent with current standards of safety
Assisted leadership with decision making processes
Led patient groups and conducted programming for both the adolescent and child programs
Clinical Nurse
Louisiana State Psychiatric Hospital
08.1998 - 04.2001
Shift supervisor and charge nurse of three units which consisted of adolescent boys, girls, and children, provided leadership and supervision to paraprofessionals including over 15 mental health workers and two licensed vocational nurses
Admitted, discharged, and developed nursing diagnosis, assisted with psychiatric evaluations, administered medication and treatment therapeutically, provided patient and family teaching
Delegated, assigned, communicated expectation for care and delivery process to each team member
Utilized the nursing process and critical thinking to provide patient care consistent with current standards of safety
Performed ongoing consultation to managers and staff regarding patients
Assisted leadership with decision making processes
Education
Master of Science - Nursing in Executive Nurse Leader
University of San Diego
San Diego, CA
05.2010
Bachelor of Science - in Nursing
University of Phoenix
San Diego, CA
05.2006
Associate Degree - in Nursing
North Florida College
Jacksonville, Florida
05.1998
Certification
ANCC Executive Nurse Leader, Sharp Nurse Manager Institute
Crisis Prevention Trainer (CPI), 01/01/17, 01/01/20, Evidence Based Practice Program
Six Sigma Yellow Belt, Frontline Nursing Leader
TeamSTEPPS
Credentials
MSN
RN
NE-BC
Awards
Guardian Angel pin recipient, 2023
Nurse of the year Nominee Structural Empowerment, 2023
Nurse of the year Nominee Transformational Leader, 2023
Leader of the Month, 2022
Core Award Winner Addiction Service Line, 2022
Core Award Winner Comfort Corner, 2022
Core Award Winner Electronic Rounding, 2021
Core Award Winner Covid Response Team, 2021
Core Award Winner Community Hep B Team, 2020
Core Award Winner Individual Safety, 2020
Teachingactivities
Clinical Expert, Imperial College Board of Registered Nursing, 01/01/12, 01/01/14