Summary
Overview
Work History
Education
Certification
Credentials
Awards
Teachingactivities
Timeline
Generic

Chandra Vincent

Chula Vista,CA

Summary

Experienced Clinical Nurse Manager committed to building integrated nursing teams and improving patient outcomes. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Clinical Program Manager

Rady Children's Hospital
06.2024 - Current
  • Manage daily operations of two inpatient acute, the Child and Adolescent unit and the Psychiatric Emergency Department supporting over 100 staff of various disciplines
  • Manage and worked with the County of San Diego submitting required reports and data to fulfill contract obligations
  • Utilization review for private and county patients
  • Assist in the coordination with several departments to create patient flow
  • Review and maintain FTE usage related to current budget
  • Work closely with patient advocate to ensure quality of care
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
  • Promote high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment
  • Work with nurse supervisors to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Implemented new policies and safety procedures for staff on both units
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
  • Oversee overall operation of nursing services and patient care
  • Reviewed operational policies and recommended solutions and change to the medical director
  • Communicate with patients and families to determine best outcomes in care

Clinical Nurse Manager

Sharp Mesa Vista
08.2020 - 05.2024
  • Clinical Nurse Manager of three inpatient psychiatric units including child and adolescents, chemical dependency, and mood disorders
  • Responsible for over 70 employees and 57 inpatient unit beds
  • Lead a team of nurses and healthcare professionals to ensure high-quality patient care in a fast-paced clinical setting
  • Develop and implement policies and procedures to improve efficiency and compliance with industry regulations
  • Assist and implement strategies to achieve organizational goals
  • Develop programming specific to various psychiatric populations
  • Oversee the scheduling and coordination of patient treatments and procedures to optimize patient outcomes
  • Increased the electronic rounding to 99% compliance
  • Conduct performance evaluations provided coaching and feedback and facilitate professional development opportunities and mentoring for staff members
  • Implement team building and interventions to elevate staff satisfaction and retainment
  • Maintain a 96% staff satisfaction rate and 95%-97% patient satisfaction rate
  • Collaborate with physicians, pharmacists, and other healthcare providers to create comprehensive care plans and improve interdisciplinary communication and patient outcomes
  • Responsible for budget planning
  • Create accurate plans that align with the department's goals and healthcare objectives
  • Review financial information to identify potential issues, trends, and suggest corrective actions
  • Monitoring expenditure and ensuring alignment with the projected budget
  • Collaborate with department heads and stakeholders to understand and incorporate their financial needs
  • Forecasting future needs by making decisions about how to allocate resources
  • Decreased FY2023 budget by 275,000

Senior Nursing Specialist

Sharp Mesa Vista
02.2017 - 08.2020
  • Clinical expert, educator, researcher, and consultant for a 158-bed psychiatric facility
  • Assisted with three psychiatric units, chemical dependency, child and adolescent, and a mood disorder unit
  • Coordinated all the nursing school's clinical rotations and preceptorships
  • Facilitated new hire orientation and training
  • Planned and evaluated overall nursing staff development in response to patient and healthcare trends, regulatory requirements, and organizational strategic priorities
  • Facilitator of numerous hospital committees involving interdisciplinary healthcare professionals
  • Conducted and communicated comprehensive outcome evaluation of educational activities on the nursing team
  • Implemented programming strategies to improve patient outcomes

Lead Clinician

Sharp Mesa Vista
05.2006 - 03.2018
  • Nursing Supervisor of a 23-bed acute psychiatric adult unit
  • Worked with a variety of psychiatric and chemical dependency disorders
  • Developed nursing care procedures and utilized direct patient care skills
  • Responsible for team assignments, payroll, and scheduling
  • Coached and mentored unit staff
  • Utilized communication and management skills to provide quality patient care
  • Successful in managing time, prioritizing tasks, and organizing projects to improve patient outcomes
  • Preceptor to new employees, designed and implemented staff development tools
  • Rounded often with patients and staff for feedback related to unit procedures
  • Member of numerous committees to manage hospital policies and procedures
  • Participated in providing patient care while maintaining patient satisfaction scores above the 90th percentile

Administrative Liaison

Sharp Mesa Vista
04.2012 - 02.2017
  • Supervised daily hospital operations for seven inpatient units, including staffing resources, admission and discharge activity, crisis intervention and LPS activity
  • Provided recovery service to patients and families
  • San Diego county certified to place legal holds on patients when needed
  • Managed codes and restraint placement to ensure proper and safe techniques were used
  • Communicated with regulatory agencies and internal structures concerning legal situations that occurred in daily operations
  • Performed daily revenue reconciliation activities
  • Participated in the disaster committees, safety committees, and seclusion restraint committee to support hospital-based performance improvement initiatives

Advanced Nurse Clinician

Sharp Mesa Vista
05.2003 - 06.2006
  • Advanced Clinician of Child and Adolescent unit
  • Delivered care to clients ranging from five years old up to 18 years old
  • Worked in various units including, electroconvulsive treatment, intake, critical care areas, and chemical dependency, provide leadership and supervision to paraprofessionals, coordinated care with all disciplines
  • Developed and implemented tools used in the nursing process
  • Developed and delivered education trainings for staff and educated on required competencies
  • Designed tools and processes used in daily nursing practice
  • Participated on various hospital committees to facilitate process improvement

Clinical Nurse

Sharp Mesa Vista
05.2001 - 05.2003
  • Clinical nurse of a 27-bed child and adolescent unit
  • Alternate charge nurse and provided leadership and supervision to paraprofessionals including mental health workers and licensed vocational nurses
  • Admitted, discharged, and developed nursing diagnosis, assisted with psychiatric evaluations, administered medication and treatment therapeutically
  • Provided patient and family teaching
  • Delegated, assigned, communicated expectations of the care and delivery process
  • Utilized the nursing process and critical thinking to provide patient care consistent with current standards of safety
  • Assisted leadership with decision making processes
  • Led patient groups and conducted programming for both the adolescent and child programs

Clinical Nurse

Louisiana State Psychiatric Hospital
08.1998 - 04.2001
  • Shift supervisor and charge nurse of three units which consisted of adolescent boys, girls, and children, provided leadership and supervision to paraprofessionals including over 15 mental health workers and two licensed vocational nurses
  • Admitted, discharged, and developed nursing diagnosis, assisted with psychiatric evaluations, administered medication and treatment therapeutically, provided patient and family teaching
  • Delegated, assigned, communicated expectation for care and delivery process to each team member
  • Utilized the nursing process and critical thinking to provide patient care consistent with current standards of safety
  • Performed ongoing consultation to managers and staff regarding patients
  • Assisted leadership with decision making processes

Education

Master of Science - Nursing in Executive Nurse Leader

University of San Diego
San Diego, CA
05.2010

Bachelor of Science - in Nursing

University of Phoenix
San Diego, CA
05.2006

Associate Degree - in Nursing

North Florida College
Jacksonville, Florida
05.1998

Certification

  • ANCC Executive Nurse Leader, Sharp Nurse Manager Institute
  • Crisis Prevention Trainer (CPI), 01/01/17, 01/01/20, Evidence Based Practice Program
  • Six Sigma Yellow Belt, Frontline Nursing Leader
  • TeamSTEPPS

Credentials

  • MSN
  • RN
  • NE-BC

Awards

  • Guardian Angel pin recipient, 2023
  • Nurse of the year Nominee Structural Empowerment, 2023
  • Nurse of the year Nominee Transformational Leader, 2023
  • Leader of the Month, 2022
  • Core Award Winner Addiction Service Line, 2022
  • Core Award Winner Comfort Corner, 2022
  • Core Award Winner Electronic Rounding, 2021
  • Core Award Winner Covid Response Team, 2021
  • Core Award Winner Community Hep B Team, 2020
  • Core Award Winner Individual Safety, 2020

Teachingactivities

  • Clinical Expert, Imperial College Board of Registered Nursing, 01/01/12, 01/01/14
  • Clinical Psychiatric Instructor, USD, Psychiatric nursing, 01/01/11, 01/01/13
  • Clinical Leadership Instructor, USD, 01/01/11, 01/01/13
  • Clinical Psychiatric Instructor, National University, Psychiatric nursing, 01/01/10, 01/01/13

Timeline

Clinical Program Manager

Rady Children's Hospital
06.2024 - Current

Clinical Nurse Manager

Sharp Mesa Vista
08.2020 - 05.2024

Senior Nursing Specialist

Sharp Mesa Vista
02.2017 - 08.2020

Administrative Liaison

Sharp Mesa Vista
04.2012 - 02.2017

Lead Clinician

Sharp Mesa Vista
05.2006 - 03.2018

Advanced Nurse Clinician

Sharp Mesa Vista
05.2003 - 06.2006

Clinical Nurse

Sharp Mesa Vista
05.2001 - 05.2003

Clinical Nurse

Louisiana State Psychiatric Hospital
08.1998 - 04.2001

Bachelor of Science - in Nursing

University of Phoenix

Associate Degree - in Nursing

North Florida College
  • ANCC Executive Nurse Leader, Sharp Nurse Manager Institute
  • Crisis Prevention Trainer (CPI), 01/01/17, 01/01/20, Evidence Based Practice Program
  • Six Sigma Yellow Belt, Frontline Nursing Leader
  • TeamSTEPPS

Master of Science - Nursing in Executive Nurse Leader

University of San Diego
Chandra Vincent