Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Chandra Lofstrom

Brampton,Canada

Summary

Professional and self-motivated administrative assistant with a very friendly approach and customer focused. Work well individually and enjoy being part of a team. Excellent organizational skills and time management.

Overview

31
31
years of professional experience

Work History

Office Administrator/Accounts Receivable Clerk

Canteen of Canada
12.2019 - 08.2024
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Contributed to positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties.
  • Inputting invoices onto customer portals for payment
  • Collecting credit card payments
  • Performed general office duties
  • Contacting customers about outstanding invoices
  • Worked with customer to get accounts up to date
  • Making bank deposits as needed
  • Taking and inputting customer orders
  • Printing and sorting customer orders for delivery
  • Taking service calls from customers and putting them in for Service techs
  • Made sure orders were delivered in timely manner

Accounts Receivable Clerk

Personal Service Coffee
02.2019 - 12.2019
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Responded to inbound inquiries regarding accounts and payments.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Made outbound calls to customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices.

Client Service Leader/Tax Professional

H & R Block
01.2014 - 01.2019
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Oversaw running of office
  • Contacted and scheduled appointments for clients
  • Scheduled employees
  • Collected and approved hours for employees to get paid
  • Performed general office duties
  • Motivated employees by working with them
  • Making bank deposits as needed
  • Collecting credit card payments
  • Prepared clients tax returns
  • Researched any questions from clients and provided answers as soon as possible
  • Contacted CRA (Canada Revenue Agency) as needed

Tax Professional

H & R Block
01.2013 - 12.2013
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Contacted CRA or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Assistant Manager/Manager

Pharma Plus
01.2006 - 01.2011
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Cashier, Cash Office, POS

Herbies
01.1998 - 01.2006
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Receptionist

Beacon II Inc.
01.1994 - 01.1996
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Business Accounting - DIPLOMA

Georgian College
Barrie, ON
01.2013

Early Childhood Education - DIPLOMA

Seneca College
Toronto, ON
01.1998

Highschool - DIPLOMA

North Park Secondary School
Brampton, ON
01.1995

Skills

  • Microsoft Office
  • Simply Accounting
  • Quick Books
  • Debit Machines
  • Database entry
  • Office Administration
  • Scheduling
  • Office Supply Management

Languages

English

Interests

  • Knitting and Crocheting
  • Reading
  • Agility with my 2 dogs

Timeline

Office Administrator/Accounts Receivable Clerk

Canteen of Canada
12.2019 - 08.2024

Accounts Receivable Clerk

Personal Service Coffee
02.2019 - 12.2019

Client Service Leader/Tax Professional

H & R Block
01.2014 - 01.2019

Tax Professional

H & R Block
01.2013 - 12.2013

Assistant Manager/Manager

Pharma Plus
01.2006 - 01.2011

Cashier, Cash Office, POS

Herbies
01.1998 - 01.2006

Receptionist

Beacon II Inc.
01.1994 - 01.1996

Business Accounting - DIPLOMA

Georgian College

Early Childhood Education - DIPLOMA

Seneca College

Highschool - DIPLOMA

North Park Secondary School

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Chandra Lofstrom