Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chandra H. Groom

Cypress

Summary

Quality Professional with over 18 years experience. Areas of expertise include Process Improvement, QMS, SPC, Metrics and Auditing. Customer-Oriented, focused on increasing production, minimizing costs and maximizing overall customer satisfaction.

Quality engineering professional with strong background in ensuring product and process excellence. Skilled in root cause analysis, process optimization, and compliance with industry standards. Proven ability to collaborate effectively with teams, adapt to changing needs, and deliver impactful results. Known for reliability, problem-solving skills, and commitment to quality.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Quality Engineer

Cherry Aerospace/SPS Technologies
02.2024 - Current
  • Responsible for managing and maintaining the Corrective Action system for both internal and customer corrective actions.
  • Preparing reports to management and customers regarding various processes, qualifications & problems.
  • Review procedures, purchase orders, drawings, manufacturing travelers, process data, specifications, supplier documents, certifications, and reports for adequacy and completeness.
  • Formulates quality assurance policies and procedures.
  • Participates in AS9100 Quality Management System Audits. Participates in Nadcap (CP,MTL, HT, NDT) audits.
  • Reviews drawings and related specifications prior to release and after changes. Participates in customer audits.
  • Performs Contract review for Quality requirements and implements appropriate actions to fulfill those requirements such as Quality plans, FAI (First Article Inspection) Customer PDR, Customer audits.
  • Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
  • Developed action plan for company certification using ISO 9000 standard knowledge.
  • Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
  • Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
  • Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
  • Conducted regular compliance audits, ensuring adherence to industry regulations and standards.
  • Developed comprehensive quality assurance documentation to streamline audit process, significantly reducing preparation time.
  • Initiated preventive maintenance schedule for equipment, reducing downtime and maintaining consistent production quality.
  • Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.
  • Collaborated with other departments to facilitate successful project completion.

Quality Management Systems Engineer

GKN Aerospace
03.2020 - 02.2024
  • Responsible for managing and maintaining the Corrective Action system for both internal and customer corrective actions,
  • Investigate and address customer complaints regarding quality.
  • Maintain detailed performance metrics.
  • Manage the calibration system to ensure all tools and equipment are calibrated in accordance with GKN, customer and regulatory requirements.
  • Maintain detailed performance metrics on the compliance of the calibration process.
  • Oversee the internal audit program,
  • Track execution and ensure all internal audits are performed in accordance with regulatory and customer.
  • Assisted with regulatory audits and Supplier quality Audits.
  • Review government and customer requirements to assure site quality practices and procedures are compliant,
  • Write/revise internal procedures and instructions,
  • Regularly review functional procedures to ensure they are being maintained in accordance with regulatory and customer requirements,
  • Assist in the maintenance of the GKN-ATS FOD (Foreign Object Debris/Damage) program,
  • Develop and deliver training to teams,
  • Contribute to team effort by accomplishing other Quality duties, as assigned.
  • Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.

Quality Analyst & Compliance Representative

Avcorp Composite Fabrication
04.2018 - 03.2020
  • Oversee Audit process,
  • Lead on internal Audits,
  • Lead on customer and registrar audits,
  • Oversee Corrective Action process,
  • Review accuracy of document packs against internal and customer specifications,
  • Ensure technical documents, policies, procedures and forms are maintained,
  • Oversee Acceptance Authority media,
  • Administer and track eye exams,
  • inputting FAI’s into Net-Inspect,
  • Train employees,
  • NC reporting,
  • Assist in Kaizens,

Quality Assurance Administrator

Circor Aerospace
08.2015 - 04.2018
  • Lead on internal Audits and audit scheduling,
  • Complete FOD audits as needed,
  • Monitor and report on Key Performance Indicators (KPI’s),
  • Ensure clear, concise and accurate policies, procedures, instructions, and forms are provided and maintained,
  • Ensure the processes needed for the QMS are established, implements, maintained,
  • Issue and review CA’s and assist as needed,
  • Complete Customer and Supplier Surveys,
  • Process FAI’s
  • Played an integral role in successful audits by maintaining detailed records of all Quality Assurance activities to demonstrate compliance with industry regulations and standards.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Recorded, analyzed, and distributed statistical information.

Quality Assurance Technician

Pexco Aerospace
03.2015 - 08.2015
  • Resolved both customer and supplier CAPA’s,
  • Participated and reviewed AS9100:2009 and ISO 9001:2008 process audits,
  • Assist in the development of inspection criteria, control plans, and visual standards,
  • Ensured inspection equipment and processes are used appropriately and inspection equipment is functioning at acceptable quality levels,
  • Reviewed and update Approved Supplier List,
  • Reviewed Blueprints, ECN’s, purchase orders and work orders for any discrepancies,
  • Responsible for achieving production requirements,
  • Monitored product standards and quality –control programs.
  • Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
  • Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
  • Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
  • Assisted in external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
  • Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Developed and maintained defect databases for known issues.

Quality Assurance Specialist

Schools First Credit Union
06.2014 - 12.2014
  • Developed and implemented new processes,
  • Compiled and provided monthly Quality reports and presentations,
  • Reviewed Team Members activities and dispersed daily reports,
  • Participated in additional departmental projects as needed,
  • Integrated with departmental personnel to ensure company vision, goals and objectives are met.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Reported problems and concerns to management.

Quality Assurance Specialist

Ducommun Aerostructures
09.2008 - 01.2014
  • Prepared and maintained monthly quality metrics and presentations,
  • Controlled and maintained the QMS: for internal and external usage,
  • Ran and dispersed SPC reports,
  • Allocated acceptance authority to company personnel,
  • Actively assisted in Kaizen events,
  • Created audit schedule for multiple facilities,
  • Assigned and performed AS9100 quality audits,
  • Trained and oversaw personnel conducting internal quality audits,
  • Created control plans,
  • Completed FAI’s.
  • Prepared monthly and quarterly financial operations reports and presentations,
  • Consolidated and finalized special analysis projects,
  • Participated in facility and corporate projects as needed,
  • Interacted and interfaced with all departments to ensure company vision, goals and quality objectives were understood and followed,
  • Created and maintained product literature including data sheets, brochures, and CD’s,
  • Coordinated offsite meetings.

Executive Administrative Assistant

Ducommun Aerostructures
02.2010 - 10.2012
  • Prepared monthly and quarterly financial operations reports and presentations,
  • Consolidated and finalized special analysis projects,
  • Participated in facility and corporate projects as needed,
  • Interacted and interfaced with all departments to ensure company vision, goals and quality objectives were understood and followed,
  • Created and maintained product literature including data sheets, brochures, and CD’s,
  • Coordinated offsite meetings.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
  • Handled confidential and sensitive information with discretion and tact.
  • Increased productivity with the implementation of digital tools for document management and collaboration.

Quality Assurance Supervisor

Elkay Plastics, Inc.
03.2007 - 05.2008
  • Determined application methodology and presented proposed solutions to upper management.
  • Supervised quality inspectors
  • Prepared monthly reports and presentations.
  • Reviewed and updated work instructions and operating procedures.
  • Prepared and conducted internal ISO 9001:2008 audits.
  • Oversaw MRB meetings.
  • Assisted with inspection using gages, calipers, micrometers.
  • Developed templates used to forecast and report trends.
  • Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
  • Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
  • Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
  • Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
  • Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.

Proprietary Products Manager

Elkay Plastics, Inc.
03.2005 - 03.2007
  • Transfer replenishment.
  • Assisted in management of inventory to ensure timely and accurate processing of stored records.
  • Performed contract review on orders.
  • Participated in MRB meetings.
  • Conducted internal ISO 9001:2008 audits.
  • Assessed vendor performance and recommended remedial actions to improve supply chain performance.
  • Developed, analyzed and identified performance issues within the inventory and merchandising departments related to marketing and supply chain activities.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Bachelor of Business Administrations - Management Science, Financial Planning

California State University
Fullerton, CA
05.2003

Skills

  • Microsoft Office Suite / Adobe Acrobat Pro / Minitab / DataMyte / SharePoint / Primavera / TipQA / EPDM / Flexnet / Crystal Reporting / Net-Inspect / EAuditnet / Oasis / TeamCenter / Teams
  • Quality processes
  • Root-cause analysis
  • Quality improvement plans
  • Quality management system
  • Root cause identification
  • Quality documentation
  • Corrective and preventive actions
  • Quality engineering tools
  • Customer service
  • Process mapping
  • Documentation and reporting
  • Risk management
  • Complex Problem-solving
  • Process change documentation
  • Multitasking and organization
  • Advanced product quality planning
  • Corrective action planning
  • Six sigma methodologies
  • Non-conforming materials report
  • Lean six sigma
  • SOP development
  • Process capability analysis
  • Measurement system analysis
  • Attention to detail
  • Performance metrics
  • Critical thinking
  • Relationship building
  • Quality training development
  • ISO 9000 standards
  • Technical writing
  • Process optimization
  • Non-conformance reports
  • Quality metrics monitoring
  • Continuous improvement
  • Regulatory compliance
  • International regulatory compliance
  • Logistics support
  • Financial analysis
  • Quantitative analysis
  • Decision-making
  • FMEA certification
  • Risk mitigation
  • Quality auditing
  • Problem solving techniques
  • Customer complaint handling
  • Internal audit coordination
  • Six sigma methodology
  • Quality system review
  • Quality improvement strategy
  • External audit support
  • Statistical process control
  • Computer skills

Certification

  • AS9100D/ISO9001:2015 Lead Auditor (Axeon): Issued June 2024
  • Chemical Processing: Nadcap Audit Criteria (PRI): Issued Feb 25 2025
  • Process Monitoring, SPC, Cp, Cpk, Ppk (as/RM 13006) (AESQ): Issued May 2024
  • Introduction to Zero Defects Program (AESQ): Issued April 2024
  • PFD, PFMEA, PCP (AS/RM 13004 (AESQ): Issued April 2024
  • Certified U.S Export Compliance Officer (CUSECO): Issued Nov. 2019

Timeline

Quality Engineer

Cherry Aerospace/SPS Technologies
02.2024 - Current

Quality Management Systems Engineer

GKN Aerospace
03.2020 - 02.2024

Quality Analyst & Compliance Representative

Avcorp Composite Fabrication
04.2018 - 03.2020

Quality Assurance Administrator

Circor Aerospace
08.2015 - 04.2018

Quality Assurance Technician

Pexco Aerospace
03.2015 - 08.2015

Quality Assurance Specialist

Schools First Credit Union
06.2014 - 12.2014

Executive Administrative Assistant

Ducommun Aerostructures
02.2010 - 10.2012

Quality Assurance Specialist

Ducommun Aerostructures
09.2008 - 01.2014

Quality Assurance Supervisor

Elkay Plastics, Inc.
03.2007 - 05.2008

Proprietary Products Manager

Elkay Plastics, Inc.
03.2005 - 03.2007

Bachelor of Business Administrations - Management Science, Financial Planning

California State University

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Chandra H. Groom