Chandra Hayward
Nelson,BC
Summary
Experienced with customer engagement, product knowledge, and inventory management. Utilizes effective communication to drive sales and enhance customer experiences. Track record of maintaining organized and visually appealing sales floors.
Overview
23
23
years of professional experience
Work History
Sales Associate
Nelson Home Building Center
06.2018 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Managed inventory levels through systematic stock replenishment and organization.
- Trained new associates on customer service protocols and sales techniques.
- Resolved customer inquiries efficiently, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Convenience Store Clerk
Duhamel Corner Store/MonLes Holdings
06.2010 - 07.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels through regular stock checks and reordering procedures.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Sales Associate
Walmart
09.2002 - 05.2010
- Organized merchandise displays to optimize store layout and visibility for customers.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Resolved customer complaints promptly, maintaining high standards of customer satisfaction.
- Participated in inventory management tasks to ensure product availability and stock accuracy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Medical Office Assistant Program
Okanagan College
Vernon, BC10-2026
No Degree - Culinary Arts
Vancouver Community College
Vancouver04-1994
High School Diploma -
Merritt Secondary School
Merritt, BC06-1992
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Verbal/written communication
- Store opening and closing
- POS system operation
Timeline
Sales Associate
Nelson Home Building Center
06.2018 - 08.2025
Convenience Store Clerk
Duhamel Corner Store/MonLes Holdings
06.2010 - 07.2017
Sales Associate
Walmart
09.2002 - 05.2010
Medical Office Assistant Program
Okanagan College
No Degree - Culinary Arts
Vancouver Community College
High School Diploma -
Merritt Secondary School
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