Chandra Hayward
Nelson,BC
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and exceeding sales targets at Nelson Home Building Center. Leveraged exceptional customer service and teamwork skills to foster loyalty and improve store performance. Mastered cash handling and POS operations, contributing to a welcoming and efficient shopping environment.
Overview
23
23
years of professional experience
Work History
Sales Associate
Nelson Home Building Center
06.2018 - 08.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Front Counter Customer Service Representative
MONLES HOLDING/Duhamel Store
10.2010 - 06.2017
- Effectively resolved customer complaints, demonstrating empathy and maintaining professionalism at all times.
- Promoted upselling opportunities by suggesting additional products or services tailored to customer needs.
- Built strong relationships with regular customers by delivering personalized service that exceeded expectations.
- Supported inventory management efforts by monitoring stock levels and reporting discrepancies as needed.
- Managed cash transactions accurately and responsibly, ensuring proper accounting of daily sales totals.
- Ensured compliance with health and safety regulations through diligent maintenance of cleanliness standards at the front counter area.
- Maintained a clean and organized front counter area, contributing to a welcoming environment for customers.
Sales Associate
Walmart
09.2001 - 08.2010
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Graduate Certificate - Culinary Arts
Vancouver Community Collage
Vancouver06.1997
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Cash Handling
- Problem-Solving
- Listening Skills
- Exceptional customer service
- Store Opening and Closing
- Reliable and punctual
- Upselling
- Cash Register Operation
- Inventory Control
- Point of sale operation
Timeline
Sales Associate
Nelson Home Building Center
06.2018 - 08.2024
Front Counter Customer Service Representative
MONLES HOLDING/Duhamel Store
10.2010 - 06.2017
Sales Associate
Walmart
09.2001 - 08.2010
Graduate Certificate - Culinary Arts
Vancouver Community Collage
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