Chandra Brown
Odessa,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
Onroute
08.2011 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Residential Counselor
Elizabeth Fry
05.1995 - 04.2000
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
Education
Correctional Worker Program - Corrections
St Lawrence College
Kingston, ON05.1992
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Performance monitoring
- Employee Motivation
- Staff Development
- Goal Setting
- Inventory Control
- Schedule Management
- Health and safety compliance
- Onboarding and Orientation
- Delegation
- Invoice Processing
- Conflict Mediation
- Forecasting and Scheduling
- Building and Facility Management
- Budgeting and forecasting
Languages
English
Full Professional
Certification
- Health and Safety, Onroute
Timeline
Operations Manager
Onroute
08.2011 - 04.2024
Residential Counselor
Elizabeth Fry
05.1995 - 04.2000
Correctional Worker Program - Corrections
St Lawrence College