Chandni Patel
Mississauga,Canada
Summary
Experienced with managing technical support teams to ensure efficient problem resolution and customer satisfaction. Utilizes strong leadership and communication skills to foster team collaboration and drive performance improvements. Knowledge of advanced technical troubleshooting and support methodologies, consistently delivering high-quality service.
Overview
3
3
years of professional experience
Work History
Technical Support Manager
Patel Processing
06.2024 - Current
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Implemented effective performance metrics, driving continuous improvement in the support team''s performance.
- Developed comprehensive training programs to continuously upskill the technical support team.
Data Analyst and Team Leader
Smartspex
04.2023 - 03.2024
- Performing analysis to quality and meaning of data
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Filtered data by review and performance indicator to identify
Business Analyst, Software Developer and Software Tester
Shilp Systems
05.2021 - 02.2022
- Development and Implementation of project
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Provide cross functional support
- Provided IT support services, troubleshooting and system operation
- Enhanced the helpdesk ticket system and solved customer issue
- Client - L&T Heavy Engineering
Education
MBA - Technology, Innovation And Entrepreneur
International Business University
Toronto, Ontario10-2025
Masters of Science - Information Technology
Veer Narmad South Gujarat University
Surat, Gujrat01.2020
Bachelor of Science - Information Technology
Veer Narmad South Gujarat University
Surat, Gujrat01.2018
Skills
- Excellent organizational and time management abilities
- Database Administration
- SQL Software
- Leadership
- Data Management
- Programming Languages
- Customer Support
- Debugging
- Flexible and Multitasking
- Software Testing
Resumeobjective
Highly motivated student who can work with any IT position, management or administration related work. Seeking a role to utilize my expertise in management, development, data analysis, administration work, problem-solving.
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Technical Support Manager
Patel Processing
06.2024 - Current
Data Analyst and Team Leader
Smartspex
04.2023 - 03.2024
Business Analyst, Software Developer and Software Tester
Shilp Systems
05.2021 - 02.2022
Masters of Science - Information Technology
Veer Narmad South Gujarat University
Bachelor of Science - Information Technology
Veer Narmad South Gujarat University
MBA - Technology, Innovation And Entrepreneur
International Business University
Similar Profiles
Jigar SutharJigar Suthar
Team Leader (Application Support Analyst) at Patel Processing Pvt. Ltd.Team Leader (Application Support Analyst) at Patel Processing Pvt. Ltd.
Corrine Cecilia ReynaCorrine Cecilia Reyna
Executive Assistant at Patel & Patel Inc.Executive Assistant at Patel & Patel Inc.
Navroy HarveyNavroy Harvey
Team Leader at Best Dresses Chicken Poultry Processing Plant-First ProcessingTeam Leader at Best Dresses Chicken Poultry Processing Plant-First Processing