Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHANDNI MANGLANI

London,ON

Summary

Dynamic and motivated professional with 3 years of experience in various roles of customer service and background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement.

Overview

4
4
years of professional experience

Work History

Email Advisor International Process

Reliance Jio
Nagpur, Maharashtra
12.2022 - 06.2024
  • Monitored email campaigns and analyzed data to identify trends in customer feedback.
  • Assisted customers with technical issues related to their emails or accounts.
  • Demonstrated proficiency in managing and resolving complex customer issues through email communication, ensuring timely responses, and maintaining a high level of customer satisfaction.
  • Collaborated effectively with cross-functional teams to escalate and resolve customer issues, contributing to the overall efficiency and effectiveness of Jio's international support operations.
  • Utilized strong communication skills to articulate technical solutions and product information to international customers, fostering positive relationships and driving brand loyalty for Jio in diverse global markets.
  • Implemented strategies for improving response times, accuracy, and efficiency of communication between customers and the organization.

Business Development Executive

BYJU'S, Think and Learn Pvt. Ltd
01.2022 - 11.2022
  • Built and maintained relationships with potential partners; attended and represented the company at various events
  • Conducted deep market research and worked on new marketing campaigns; communicated with clients and assisted with client relations management
  • Worked closely with sales teams and pro-actively participated in weekly team meetings with managers
  • Worked on New profit maximization and business stabilization processes

Industrial Exposure Trainee

OAKWOOD PREMIER PRESTIGE
Bangalore
01.2020 - 03.2020
  • Worked as a trainee in all the core departments of the hotel for 2 months and 10 days (Training was supposed to complete after six months but was cut-short due to covid-19 pandemic situation), Food and beverage, food production, housekeeping and front office department
  • Got to learn about actual scenario of a hotel and gained the practical and knowledge skills
  • Learning from entry level staffs to general managers and inter departmental relations
  • Dealt with many typical situations, made good guest relations, and din minor job tasks

Education

B.SC - Hospitality in Hotel Administration

TULI COLLEGE OF HOTEL MANAGEMENT
Nagpur

B.SC -

KKSU UNIVERSITY

Skills

  • Result-oriented and target achiever
  • Time management
  • Career Planning
  • Relationship Building
  • Team management understanding
  • Effective Multitasking
  • Effective communication skills
  • Email Communication

Languages

  • English
  • Hindi
  • Sindhi
  • Punjabi

Timeline

Email Advisor International Process

Reliance Jio
12.2022 - 06.2024

Business Development Executive

BYJU'S, Think and Learn Pvt. Ltd
01.2022 - 11.2022

Industrial Exposure Trainee

OAKWOOD PREMIER PRESTIGE
01.2020 - 03.2020

B.SC - Hospitality in Hotel Administration

TULI COLLEGE OF HOTEL MANAGEMENT

B.SC -

KKSU UNIVERSITY

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CHANDNI MANGLANI