CHANDNI
Surrey,BC
Summary
Proactive professional with 9 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.
Overview
8
8
years of professional experience
Work History
Operational Manager
Value Village
06.2023 - 07.2024
- Creating long-term plans and initiatives to accomplish company goals efficiently
- Coordinating with other teams to implement strategies and cross-training efforts
- Conducting interviews with prospective candidates
- Analyzing budgets to minimize expenses without sacrificing profits
- Developing and implementing strategies to keep employees motivated and dedicated.
Service Manager
United Services Group
10.2021 - 05.2023
- Respond to partner queries in a timely and accurate way, via phone, e-mail and chat
- Responsible for checking each invoice for accuracy and maintaining invoicing log
- Dispatching the technicians in different areas
- Creating and completing work orders on the daily basis
- Fully expert in SALESFORCE.
Manager
Amazon Fulfillment Centre
06.2021 - 09.2021
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance
- Support and work in the department as required
- Tracking and reporting of labor hours
- Providing vacation coverage for Area Managers.
Department Manager
Walmart
08.2018 - 03.2021
- Working intimately with Account Managers and Sales Consultants
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Blocked and faced products on displays and shelves in accordance with the company policy.
Store Supervisor
A & W Restaurant
05.2018 - 08.2018
- Arranged paper and electronic payment records to maintain well organized file systems and record keeping compliance
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Counted cash in registered drawer at beginning and end of shift.
Client Specialist
HDFC BANK
04.2016 - 02.2018
- Actively participated in assisting people with the growing use of technology in banking sector
- Taking full responsibility for resolving all customer/branch inquiries, and de-escalating concerns/complaints
- Help clients manage their accounts and products
- Connect clients to the right team members who can help them reach their goals.
Education
Supply Chain Management -
Douglas College
New Westminster, BC04.2020
Bachelor of Commerce -
Punjabi University
03.2016
Skills
- Project Management
- Team Leadership
- Quality Assurance
- Organizational Skills
- Risk Management
- Document Control
- Data Analysis
- Workflow Optimization
Additional Information
Active Member of College Club Responsible for organizing events. Open Availability - Full time
Timeline
Operational Manager
Value Village
06.2023 - 07.2024
Service Manager
United Services Group
10.2021 - 05.2023
Manager
Amazon Fulfillment Centre
06.2021 - 09.2021
Department Manager
Walmart
08.2018 - 03.2021
Store Supervisor
A & W Restaurant
05.2018 - 08.2018
Client Specialist
HDFC BANK
04.2016 - 02.2018
Supply Chain Management -
Douglas College
Bachelor of Commerce -
Punjabi University
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