Chandler Somerton
Hamilton,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Meat Clerk
Sobeys
Burlington, ON
05.2023 - Current
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Assisted customers with special requests and provided information on various cuts of meat, cooking techniques, and recipes.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Cut meats to customer specifications and answered questions about specialty products.
- Contributed to waste reduction efforts by accurately weighing, pricing, and labeling products for sale.
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
Server / Lead Busser
August 8
Burlington, ON
09.2018 - 04.2023
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- High volume dining
- Quality control
- Memory retention
- Menu memorization
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Meat Clerk
Sobeys
05.2023 - Current
Server / Lead Busser
August 8
09.2018 - 04.2023