CHANDIMA PIGERA

ADMINISTRATOR May-2023 -present

MCCARTHY UNIFORMS INC, VANCOUVER, BC

• Monitored inventory levels, coordinated with suppliers for replenishment, and conducted regular stock audits to maintain optimal inventory.
• Developed and implemented standard operating procedures (SOPs) to enhance operational efficiency and reduce errors.
• Recruited, trained, and developed staff, scheduled shifts, and conducted performance reviews to ensure a skilled and motivated workforce.
• Generated purchase orders for supplies and services, ensuring timely procurement and availability of necessary materials.
• Coordinated with external vendors and service providers to ensure timely and cost-effective procurement of goods and services.
• Ensured accurate and economical pricing information and quotes, maintaining cost-efficiency and profitability.
• Organized shipping and communicated with shippers, drivers, and brokers to ensure smooth logistics and timely delivery.
• Ensured outgoing shipments were picked up and delivered to their destinations, maintaining customer satisfaction.
• Handled customer inquiries and complaints related to shipments and inventory, ensuring prompt and effective resolution.
• Oversaw the implementation and maintenance of safety protocols within the warehouse and shipping areas, ensuring a safe working environment.

Key Achievement

Successfully revamped online order processing and shipment procedures through practical steps, including implementing automated order confirmations to ensure accuracy, optimizing inventory management to prevent stockouts, and maintaining proactive customer communication to address issues promptly. These measures resulted in a 95% error-free rate and reduced returns by 30%, significantly enhancing customer satisfaction.

• Managed store opening and closing procedures, ensuring compliance with security protocols and store policies.
• Conducted regular stock audits, managed inventory data entry and real-time updates, and generated and analyzed inventory reports to ensure accurate records and monitor stock turnover rates.
• Professionally serviced incoming telephone and email contacts from clients, advisors, and partners, ensuring prompt and effective responses.
• Developed and managed employee schedules to optimize staffing during peak hours and maintain efficient store operations.
• Oversaw online shipping orders, returns, and exchanges of customer packages, ensuring accuracy and customer satisfaction.
• Assisted in visual merchandising efforts to display products effectively, boosting sales and enhancing the customer experience.
• Handled cash register operations, processed transactions accurately, and maintained records of sales and financial transactions.
• Coordinated with suppliers for replenishment of stock, ensured timely delivery of inventory, and resolved any supply chain issues.
• Analyzed sales data and customer feedback to identify trends and areas for improvement, implementing changes to enhance store performance.
• Implemented loss prevention strategies to minimize theft and ensure the security of store assets.

Key Achievement

Implemented a streamlined inventory management system by integrating with the POS system and generating regular reports to identify stock discrepancies and perform turnover analysis to pinpoint slow-moving items. This reduced stock discrepancies by 30% and improved stock turnover rates by 20%, ensuring product availability and enhancing overall store efficiency

• Optimized scheduling and resource allocation by efficiently coordinating client appointments and meetings, ensuring timely and accurate communication regarding customer uniform needs and order statuses.
• Demonstrated effective teamwork and collaboration as the primary point of contact for customer inquiries, providing timely assistance and support through verbal and written communication to ensure customer satisfaction and repeat business.
• Monitored and followed up on uniform orders from initiation to delivery, ensuring proper settlement and fulfillment, and promptly addressing any issues to ensure timely completion of pending orders.
• Managed multiple projects and prioritized tasks to meet deadlines, facilitating effective communication with key stakeholders by drafting and reviewing correspondence related to uniform orders, inventory updates, and customer feedback.
• Assisted sales associates and customer service representatives with administrative duties, including managing client accounts, processing orders, and maintaining accurate customer records.
• Conducted regular stock audits, managed inventory data entry and real-time updates, and generated and analyzed inventory reports to ensure accurate records and monitor stock turnover rates.
• Managed store opening and closing procedures, ensuring compliance with security protocols and store policies.
• Developed and managed employee schedules to optimize staffing during peak hours and maintain efficient store operations.
• Oversaw online shipping orders, returns, and exchanges of customer packages, ensuring accuracy and customer satisfaction.
• Trained and mentored new staff members on store policies, procedures, and best practices to ensure a high standard of customer service.

• Managed ocean and air shipments of agricultural commodities such as tea, rubber, and spices to Asia (China, Pakistan, India, Malaysia, Bangladesh), Europe (Germany, Netherlands, Brazil, Spain, Ireland), North America (US, Jamaica), and UAE (Dubai, Qatar), ensuring seamless coordination using secured payment methods of Letter of Credit (LC) and Telegraphic Transfer.
• Coordinated logistics and shipped company products through selected shipping terms such as FOB, CIF, and CNF, managed freight forwarders, and ensured timely, cost-optimized deliveries.
• Ensured compliance with international trade regulations through standard packaging that conformed to ISPM 15 phytosanitary measures, and managed accurate export documentation.
• Managed comprehensive documentation for customer requirements, adhering to diverse international regulations and financial frameworks.
• Resolved operational issues, addressed customer complaints, led an export and warehouse team of 25 in export operations, and provided direction and training.
• Administered procurement of packing materials, coordinating with suppliers and outsourced packaging whenever required for tight deadlines of shipments, and inspected each shipment meticulously to ensure the export quality and standard.
• Oversaw the retail spice department, developed direct sales for 2 years, and participated in the EXPO 2020 Dubai exhibition, representing the company's spice and tea products in the international market.

Key Achievement

Successfully increased retail spice sales by 40% through direct sales and exceptional customer service. Represented the company at EXPO 2020 Dubai, resulting in securing five new international distribution contracts and expanding the product's reach into global markets.