Chandara Sem
Sacramento
Summary
Experienced state government professional with a background in compliance, auditing, and project coordination across multiple agencies. Currently serving as a Wireless County Coordinator (Information Technology Associate) with the California Highway Patrol, where I manage multi-stakeholder projects, audit data for accuracy, and ensure statewide 9-1-1 policy compliance. Previously worked as a Compliance Representative and Tax Technician with the Franchise Tax Board, assisting taxpayers at the public counter, negotiating complex cases with employers and attorneys, and applying California regulations with accuracy and fairness. Skilled in stakeholder engagement, data analysis, and clear communication with diverse audiences. Currently completing a Bachelor’s degree in Sociology, providing a strong foundation in equity, systemic analysis, and justice-oriented approaches that align directly with Housing California’s mission.
Overview
7
7
years of professional experience
Work History
CHP Wireless County Coordinator - ITA
California Highway Patrol - Communications Center Support Section
08.2023 - Current
- Manage routing for incoming 9-1-1 cellular calls, ensuring accuracy using data analysis tools.
- Collaborate with wireless providers, public safety agencies, and emergency service offices.
- Provide on-call technical support and maintain system documentation for regulatory compliance.
- Assist in network hardware and software configuration for LAN coordination.
Compliance Representative
Franchise Tax Board
06.2021 - 08.2024
- Managed caseloads of tax accounts ($25,000-$50,000), ensuring compliance and resolution.
- Conducted taxpayer outreach via phone and correspondence, educating on obligations and resolving disputes.
- Performed data analysis, documenting research findings and composing case narratives.
- Ensured confidentiality and adherence to state security and disclosure guidelines.
Tax Technician
Franchise Tax Board
05.2018 - 05.2021
- Processed personal and business tax account adjustments, ensuring accuracy and compliance.
- Assisted taxpayers in resolving court-ordered debts and vehicle registration collections.
- Conducted scope and skip tracing for revenue collection enforcement.
- Reviewed, sorted, and processed correspondence related to tax obligations.
Education
Bachelor's Degree - Sociology
Southern New Hampshire University
Manchester, NH04-2026
General Education - Sociology, Psychology
American River College
01.2023
General Education - Sociology, Psychology
Central Piedmont Community College
01.2016
General Education - Sociology, Psychology
Santa Rosa Junior College
01.2007
Skills
- Project Coordination – manage multi-stakeholder projects, track timelines, and keep tasks aligned with statewide goals
- Coalition & Stakeholder Engagement – collaborate with county coordinators, wireless carriers, state partners, and the public to resolve complex issues
- Policy & Regulatory Compliance – interpret and apply California statutes, regulations, and procedures in both technical and compliance settings
- Data Analysis & Auditing – review and reconcile large data sets (9-1-1 call routing, taxpayer accounts, payroll records) to ensure accuracy and compliance
- Customer Service & Public Interaction – experience at the public counter, on phones, and in the field assisting individuals, employers, and agencies in high-pressure situations
- Clear Communication – explain complex technical or regulatory information in plain, accessible terms to diverse audiences
- Research & Problem-Solving – investigate issues, identify discrepancies, and recommend practical solutions that balance compliance with stakeholder needs
- Confidentiality & Professional Judgment – handle sensitive taxpayer and 9-1-1 data with discretion, adhering to strict state and federal standards
- Equity & Systems Perspective – sociology coursework provides insight into systemic inequities and informs justice-oriented approaches to problem-solving
- Adaptability & Flexibility – proven ability to shift between technical analysis, stakeholder engagement, and public-facing service
- Technical Proficiency – skilled with electronic filing systems, state databases (ARCS, TI, BETS, ECaTS), and standard office applications (Word, Excel, PowerPoint)
Timeline
CHP Wireless County Coordinator - ITA
California Highway Patrol - Communications Center Support Section
08.2023 - Current
Compliance Representative
Franchise Tax Board
06.2021 - 08.2024
Tax Technician
Franchise Tax Board
05.2018 - 05.2021
General Education - Sociology, Psychology
American River College
General Education - Sociology, Psychology
Central Piedmont Community College
General Education - Sociology, Psychology
Santa Rosa Junior College
Bachelor's Degree - Sociology
Southern New Hampshire University
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