Chandana Gundlapalli
Vaughan,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Support Services
TCR - Flexity Financial Inc
04.2023 - Current
- Initiating contact with customers who have overdue payments through various channels such as phone calls, emails, or letters.
- Working with customers to create repayment plans or settlements that are realistic and feasible for both parties.
- Providing assistance and guidance to customers facing financial difficulties, helping them understand their options and find solutions.
- Maintaining accurate and up-to-date records of all communication and agreements with customers.
- Ensuring compliance with all relevant laws and regulations governing debt collection practices.
- Possessing strong communication skills to effectively convey information, negotiate payment arrangements, and handle difficult conversations with customers.
- Demonstrating empathy and understanding toward customers while maintaining a professional approach to debt recovery.
- Developing creative and effective solutions to help customers meet their financial obligations and resolve outstanding debts.
- Utilizing collection software and other tools to streamline processes and manage accounts efficiently.
Customer Service Representative
Simply Group
02.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected and analyzed customer information to prepare product or service reports
- Recorded account information to open new customer accounts
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Sought ways to improve processes and services provided
- Provided customer support to internal and external customers in fast-paced environment
- Answered constant flow of customer calls with up to calls in queue per minute
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Customer Service Representative
BBC Global services
03.2019 - 05.2020
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services, and company information
- Recommended products to customers, thoroughly explaining details
- Communicated professionally with colleagues, freelancers, and clients
- Met customer call guidelines for service levels, handle time and productivity
- Created 10 customer service email scripts used across the company to interact with customers
- Skilled at identifying and solving problems and complaints through strong listening and communication skills.
Education
Post Graduate Diploma - Cyber Security
Loyalist College
Belleville, ONBachelor of Science - Electronics and Communication Engineering
Jawaharlal Nehru Technological University - Hyderabad
Skills
- Report preparation
- Inbound and Outbound Calling
- Professional telephone demeanor
- Technical Support
- Creative problem solving
- International sales support
- Retail store support
- Software Documentation
- Sales expertise
- Microsoft Excel
Timeline
Customer Support Services
TCR - Flexity Financial Inc
04.2023 - Current
Customer Service Representative
Simply Group
02.2022 - 02.2023
Customer Service Representative
BBC Global services
03.2019 - 05.2020
Post Graduate Diploma - Cyber Security
Loyalist College
Bachelor of Science - Electronics and Communication Engineering
Jawaharlal Nehru Technological University - Hyderabad
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