Chandan Kapoor
Brampton,ON
Summary
Dynamic Business Development Representative with a proven track record at Ecogate Limited, driving sales growth by 300% through strategic account management and exceptional customer service. Skilled in CRM tools and empathetic listening, I foster strong client relationships, resulting in over 90% repeat business and 18 new partnerships.
Overview
15
15
years of professional experience
Work History
Business Development Representative
Ecogate Limited, Canada
07.2024 - Current
- Delivering exceptional customer service by effectively presenting and fulfilling customers requirements.
- Successfully launched and promoted Ecogate’s products, increasing sales by 3X in previous quarter.
- Developing and implementing a comprehensive sales strategy to drive demand generation resulting in 18 new partnerships and sales growth by 3X
- Growing clientele and managing relationships leading to above 90% of repeated business.
- Optimising sales by analyzing current and potential volumes and trends.
- Staying abreast of market dynamics and competitor activities.
- Utilising CRM (ZOHO) to track prospects, manage leads and forecast sales ensuring business goals.
Customer Service Representative
H&M, Canada
05.2024 - Current
- Driving sales through engagement with customers.
- Suggestive selling by sharing promotions and product knowledge.
Key Account Manager
AstraZeneca Pharma Limited, India
02.2018 - 05.2024
- Grew revenue by customer reach, increased brand visibility and market penetration.
- Fostered relationship with clients and Health Care Professionals and brought business solutions.
- Managed portfolio of 35 accounts, increased sales by 3X within 2 FY.
- Consistently achieved 110% of annual sales budget and achieved recognition for top sales performance consecutively for three FY’s
- Worked as a National Lead, prepared analysis, and proposal for a patient centric project Heartbeat.
- Developed 33 new accounts nation wide for project Heartbeat and worked on ROI.
- Successfully organized and implemented several scientific meetings with top KOL of territory to disseminate science around the disease continuum.
Assistant Manager
Cipla Limited, India
02.2014 - 02.2018
- Territory management and promoting the product basket to the physician and cardiologist.
- Cultivated customer relationships by empathetic attention, meetings and promotions
- Successfully organized free medical camps for better diagnosis and partner HCP in providing complete solution across disease continuum.
- Monitored performance of the junior sales representative.
Assistant Manager
Lupin Limited
01.2011 - 02.2013
- Territory management and promoting the product basket to the physician and cardiologist.
- Cultivated customer relationships by empathetic attention, meetings and promotions
- Successfully organized free medical camps for better diagnosis and partner HCP in providing complete solution across disease continuum.
- Monitored performance of the junior sales representative.
Education
Bachelor of Pharmaceutical Sciences -
Punjab Technical University
India01.2010
Skills
- Account Management and Retention
- Project Management
- Forecasting and Strategic Planning
- Power BI Analysis and CRM tools
- Excellent command over Microsoft Excel, Word and Powerpoint
- Leadership and Interpersonal skills
- Teamwork and Collaboration
- Empathetic Listening
- Oral and Written communication skills
- Professionalism and strong work ethics
- Understanding of Regulatory Guidelines
Accomplishments
- Star performer for FY 2011-2012
- Sales achiever award 2022-2023
- Key Account Manager of the year 2023-2024
- Award for Incremental business in major account FY 2023-2024
- National Project Lead for a major AstraZeneca project (Heartbeat)
- Successfully organized and executed several scientific events
Timeline
Business Development Representative
Ecogate Limited, Canada
07.2024 - Current
Customer Service Representative
H&M, Canada
05.2024 - Current
Key Account Manager
AstraZeneca Pharma Limited, India
02.2018 - 05.2024
Assistant Manager
Cipla Limited, India
02.2014 - 02.2018
Assistant Manager
Lupin Limited
01.2011 - 02.2013
Bachelor of Pharmaceutical Sciences -
Punjab Technical University
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