Chandan Bamba
London,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Security Guard
Allied Universal Security Services
05.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Representative
Circle K
04.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented and developed customer service training processes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
The Beer Store
11.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Security Concierge
Paragon Security
02.2023 - 03.2023
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON12.2023
High School Diploma -
Fanshawe College of Applied Arts And Technology
London, ON04.2022
BBA -
Guru Gobind Singh Indraprastha University
Delhi, India12.2020
Skills
- Verbal and written communication
- Customer Assistance
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Teamwork and Collaboration
- Issue Resolutions
- Attention to Detail
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Security Guard
Allied Universal Security Services
05.2024 - Current
Customer Service Representative
Circle K
04.2023 - 05.2024
Security Concierge
Paragon Security
02.2023 - 03.2023
Customer Service Representative
The Beer Store
11.2022 - 05.2023
High School Diploma -
Centennial College of Applied Arts And Technology
High School Diploma -
Fanshawe College of Applied Arts And Technology
BBA -
Guru Gobind Singh Indraprastha University
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