Chanda San
Chestermere,AB
Summary
Team-oriented, dependable and performance driven. Positive influencer who demonstrates the ability to inspire, motivate others to their potential.
Overview
11
11
years of professional experience
Work History
SENIOR BILLING, BILLING OPERATIONS & PROJECTS
ENMAX ENERGY
03.2022 - Current
- Review, analyze and process billing data to identify discrepancies, errors and potential areas of improvements.
- Collaborate with internal departments and act as a Subject Matter Expert (SME).
- Stay up to date with industry regulations and compliance requirements.
- Review and update current process documents and communications.
SENIOR BILLING, MUNICIPAL SERVICES
ENMAX ENERGY
02.2019 - 02.2022
- Manage complex billing issues and provide resolutions in timely manner and provide customer treatment via phone/letter/email.
- Review and update current process documents and communications.
- Generate monthly billing for Bulkwater and Septage invoices.
- Established relationship with The City Waste & Recycling to discuss Migration, MSB Migration, Post Migration, Split Billing SCGRF, Reconciliation, and Contracts Never Invoice Report
- Engaged in Small Commercial & Large Accounts meeting shared insights with metering/ commercial waste/ bulk water.
- Continuously seek process improvements to stream line billing process and enhance efficiency through Batch Sending Emails and Enhancement for Extra Collection/Additional Service Charges to include installation, collection type, and date.
CUSTOMER SERVICE REPRESTATIVE
ENMAX ENERGY
10.2012 - 01.2019
- Delivered customer satisfaction and educated customers about billing and payment support by following regulatory process and completing one call resolution through phone, chat and emails.
- Maintained up to date knowledge of process, rates and communications,
- Promote ENMAX programs and products
- Assist in Jump Start and provided best practices and procedures.
Education
Emergency Medical Dispatch
ALBERTA HEALTH & SAFETY TRAINING INSTITUTE (AHSTI)
CALGARY, AB2006
Emergency Medical Responder
SOUTHERN ALBERTA INSTITUTE TECHNOLOGY (SAIT)
CALGARY, AB2005
Accounting
SASKATCHEWAN INSTITUDE OF APPLIED SCIENCE & TECH
MOOSE JAW, SK2004
Skills
- Critical Thinking
- Team Leadership
- Communication and Listening
- Organizational Skills
- Process Improvement
- Decision Making
- Time Management
ENGAGEMENT & AWARDS
- United Way Ambassador (2017 to 2019). Advocate a great cause for the community and area. Encouraged volunteering and raised funding. While catering to Customer Care business needs ensured volunteer opportunities were available.
- Lead ENGAGE team (2018 to 2019). Supported many epic events from Pie Eating Contest, Turkey Supper Pot Luck, Cake Decorating Contest, & Welcome TCS BBQ.
- ENLight member. Promoted EasyMax at ENMAX Rodeo (2023)
- Actively ENPower member. Commissioned a cake for ENMAX Stampede Breakfast raffling at contest.
- Volunteer at Camp Chestermere for events. And support bakings for Saint Vincent Liem Knights of Columbus events.
- Power Performer for 2014, 2015, 2016, 2017, 2018, & 2021
Timeline
SENIOR BILLING, BILLING OPERATIONS & PROJECTS
ENMAX ENERGY
03.2022 - Current
SENIOR BILLING, MUNICIPAL SERVICES
ENMAX ENERGY
02.2019 - 02.2022
CUSTOMER SERVICE REPRESTATIVE
ENMAX ENERGY
10.2012 - 01.2019
Emergency Medical Dispatch
ALBERTA HEALTH & SAFETY TRAINING INSTITUTE (AHSTI)
Emergency Medical Responder
SOUTHERN ALBERTA INSTITUTE TECHNOLOGY (SAIT)
Accounting
SASKATCHEWAN INSTITUDE OF APPLIED SCIENCE & TECH
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